Dual audio videos do not play

[jaimedelano 1]

All of my dual audio video files do not play.

I have the latest version of Emby app and server.

On the other hand, the web player works fine.

Edited December 29, 2018 by jaimedelano

[Luke 42077]

Hi there, let's look at an example. Please attach the information requested in how to report a media playback issue. thanks !

[jaimedelano 1]

Some video files do not play too (one audio track only).
Input #0, mov,mp4,m4a,3gp,3g2,mj2, from '/storage/iptv/filmes/move/A Cabana da Morte.mp4':
  Metadata:
    major_brand     : isom
    minor_version   : 512
    compatible_brands: isomiso2avc1mp41
    encoder         : Lavf57.82.100
  Duration: 01:21:33.60, start: 0.000000, bitrate: 1033 kb/s
    Stream #0:0(por): Video: h264 (High) (avc1 / 0x31637661), yuv420p, 1280x682 [sAR 1023:1024 DAR 15:8], 899 kb/s, 23.98 fps, 23.98 tbr, 24k tbn, 47.95 tbc (default)
    Metadata:
      handler_name    : VideoHandler
    Stream #0:1(por): Audio: aac (LC) (mp4a / 0x6134706D), 48000 Hz, stereo, fltp, 128 kb/s (default)
    Metadata:
      handler_name    : SoundHandler

[Luke 42077]

Can you please attach the complete information requested above? thanks !

[jaimedelano 1]

Now I guess the issue is not related to multiple audio tracks as some videos with just one audio track do not play too.

 

 

 

embyserver.txt

[Luke 42077]

Hi there, can you please update to the latest version of Emby Server?

[jaimedelano 1]

Is not v3.4.1.0 the latest version of Emby Server for Docker?
I have another server (v3.6.0.81 beta) with the same problem.

[jaimedelano 1]

Please check the log file from Emby Server v3.6.0.81 beta

 

 

embyserver.txt

[Luke 42077]

The latest stable is 3.5.3, so you could have done that, or the beta. What happened with the beta? Thanks.

[jaimedelano 1]

Emby Server v3.6.0.81 beta can't play some video files including the same aforementioned files.
1 - How can I upgrade my Emby container to v3.5.3?
docker pull emby/embyserver:latest does not download the latest version
2 - Please move this topic to correct forum: Android Mobile

[Luke 42077]

You cannot go backwards from 3.6 to 3.5, so now that you're on 3.6, let's look at what's going on. Thanks.

[Luke 42077]

Was there an ffmpeg log? can you please attach that as well? Thanks.

[jaimedelano 1]

There are not any FFmpeg logs regarding these attempts to play the video.

Edited December 29, 2018 by jaimedelano

[Luke 42077]

Is it possible to provide a sample video for testing? thanks.

[jaimedelano 1]

http://prx6.spotiflix.site/vod/Horror.mp4

http://prx6.spotiflix.site/vod/Realityhigh.mp4

Edited December 30, 2018 by jaimedelano

[Luke 42077]

Are you sure these are the right samples? I downloaded the first one and it only has a single audio track, and I had no problems playing it in our mobile android app. thanks.

[jaimedelano 1]

Sorry. The bug is not related to multiple audio tracks.

I found out that the error occurs with files in a network folder (NFS). Local video files play fine.

Some videos in this NFS share play fine but others don't.

 

Please check this log lines
 

It plays OK (local file)

2018-12-30 23:12:56.006 Info HttpResultFactory: Setting range response values for /storage/www/Realityhigh.mp4.
RangeRequest: bytes=0- Content-Length: 1078884969, Content-Range: bytes 0-1078884968/1078884969

 

Doesn't play (NFS mount)

2018-12-31 00:04:32.838 Info HttpResultFactory: Setting range response values for /storage/iptv/filmes/move/#Realityhigh.mp4.
RangeRequest: bytes=0- Content-Length: 62, Content-Range: bytes 0-61/62

Edited December 31, 2018 by jaimedelano

[Luke 42077]

What path is mounted?

[jaimedelano 1]

/storage/iptv/filmes/move

[jaimedelano 1]

mount -t nfs4 -o ro,fsc,rsize=8192,actimeo=31536000 REMOTE_SERVER_IP:/storage/iptv/filmes/move  /storage/iptv/filmes/move

[jaimedelano 1]

Emby Theater and Android TV play the videos.
Is there any way to debug the Android Mobile app?

[Luke 42077]

It's definitely an issue on the server due to the nfs mount. It's not an issue in the mobile app.

[jaimedelano 1]

What do you suggest I do?

I have two servers v3.5.3 and v3.6.0.81 (beta).

[Luke 42077]

I'm going to look through the .net core repository for any reported issues related to this. The most practical advise i can give is not to use the mounts, because i have a feeling this issue is out of our control. Thanks.

[jaimedelano 1]

When error ocurrs it seems the server serve up partial contents of the video file.

2019-01-01 13:56:26.826 Debug HttpResultFactory: Transmit file /storage/iptv/filmes/pro/#HORROR.mp4
2019-01-01 13:56:27.026 Info HttpServer: SocketException: http://MY_SERVER_IP:8096/emby/Videos/7442/stream.mp4?Static=true&mediaSourceId=XXX&deviceId=YYY&api_key=ZZZ

curl -L 'http://MY_SERVER_IP:8096/emby/Videos/7442/stream.mp4?Static=true&mediaSourceId=08aafed7364a23f17cb2ad1c8ef78aae&deviceId=XXX'
$ftypisomisomiso2avc1iso6mp41�moovlmvhd
 

If I replace Static=true with Static=false in the URL, I can see the whole video contents:

curl -L 'http://MY_SERVER_IP:8096/emby/Videos/7442/stream.mp4?Static=false&mediaSourceId=08aafed7364a23f17cb2ad1c8ef78aae&deviceId=XXX'
<751 MB of video here>

Edited January 1, 2019 by jaimedelano