Next episode not working

[kelly.clubb 8]

So my issue is really weird.

 

I play an episode of a tv show and when it says next episode it will just spin and never load.  If I hit F5 in the web browser I have a white background which I am running a theme and no icons and have to hit the back button.  If I just hit the back button my theme is gone but it appears to go back to my list of shows.

 

Things to note:

• Running on a Windows Server 2016 box
• Windows Updates are current

• Premium Account

 

Things I have tried

• Restart Emby

• Reboot machine

• Try another web browser

• Clear cache on both on browser and Emby

• Delete transcode cache (granted it is direct streaming to me personally)

 

I am lost with what to do...  This has been going on for weeks and I really would like to resolve it.

[Luke 42085]

Hi there, can you please attach the emby server log? you can learn how to do that here:

https://emby.media/community/index.php?/topic/739-how-to-report-a-problem/

 

Thanks.

[kelly.clubb 8]

Here is the recent server log files.

 

embyserver.txt

embyserver-63681638399.txt

embyserver-63681465599.txt

embyserver-63681423054.txt

embyserver-63681379199.txt

embyserver-63681551999.txt

[Luke 42085]

Hi, around what day and time did the issue occur? These logs are filled with chromecast activity so it's a little hard to differentiate. Thanks !

[kelly.clubb 8]

1 to 2 months ago is when I noticed it.  I have lots of friends that watch content on my Emby.  I don't know if the issue happens with the chromecast or emby theater or mobile devices.  I guess I'll check my phone to see if it only happens on a browser.  No one else has complained about it.

[Luke 42085]

Ok so you haven't seen this recently?

[kelly.clubb 8]

No it happened yesterday and the several days before when I watched.  I will say however that I changed the location of metadata and cache and transcoding and today it seems to be working right on my browser for the 1st time....  Crossing my fingers maybe moving those files to a new physical location may have fixed things....  I'll let you know if it happens again...

[Luke 42085]

Great, thanks for the info.