Remote connection trouble

[D1056 0]

Hi,

I have a synology ds918+ that i have my emby newly connected to and i am have trouble connecting to my emby server if not connected to home network. I have noticed that my in-home LAN and Remote WAN are different numbers but same ports not sure if that's right. Message i get when trying to access from my mobile phone is "we're unable to connect to the selected server right now. Please ensure it is running and try again" but if i turn my WiFi on it connects fine. Is there something I am missing ?

[Luke 42077]

Hi there @@D1056, I would suggest checking out our Connection Troubleshooter. Please try the steps listed there and let us know which ones succeed and which ones do not. Thanks !

[D1056 0]

if i type in my remote connection in browser in my phone it does nothing and using my remote wan with port 8096 on canyouseeme.org

shows not connective

[Luke 42077]

Do you have Synology quick connect enabled? If so you could try turning that off.

 

@@solabc16 or @@FrostByte do you have any Synology specific tips? Thanks.

[FrostByte 5392]

 

 

 I have noticed that my in-home LAN and Remote WAN are different numbers but same ports not sure if that's right. 

 

As in the IP addresses are different, but the ports are the same?  That's correct.  You can't connect to the in-home LAN address outside as it's not routable on the Internet.  Use the remote WAN address when not connected to your local network via WiFi, etc

 

Not sure I'll be of much help as I never set my NAS up to be accessible from outside, but you may want to check this link

 

https://www.synology.com/en-us/knowledgebase/DSM/tutorial/General/How_to_make_Synology_NAS_accessible_over_the_Internet

Edited December 28, 2018 by FrostByte

[solabc16 379]

Hello @@D1056

 

Do you have the firewall enabled within DSM?

DSM -> Control Panel -> Security -> Firewall -> Enable Firewall

Best

- James