No compatible streams error

[Alan9568 0]

Hi,
 
I'm experiencing the "Playback Error: No compatible streams are currently available..." when attempting to play various music tracks via the LG TV app. I use a QNAP NAS to serve the music, and version 3.6.0.76 beta - although the issue has been going on for a while.

 

From what I can tell the playback error does not happen on tracks purchased from iTunes, though does for others, so I'm wondering if tags or similar are the issue - although frankly I'm stumped and would very much appreciate any help - attached is a recent server log. 

 

Further evidence:

• Plex can play all tracks successfully from the LG TV, although I'd like to move to Emby completely
• The Emby iOS and QNAP Emby apps can play all tracks successfully, with one exception - on all platforms, the Album view displays duplicates of all my albums (this does not happen in other views such as Artists, Album Artists, Songs, etc.). The "first" version of an album includes all tracks, plus a displayed Album Artist and can be played without issue - except on the LG app where it's not an iTunes purchase - while the second album version does not have any tracks, no Album Artist, and hitting the play button results in the "no compatible stream" error

Many thanks,

Alan.

[Luke 42077]

Hi there, can we look at an example? Please attach the information requested in how to report a media playback issue. thanks !

[Alan9568 0]

Thanks, Luke - here's the server log I'd intended to include...

Log.txt

[Luke 42077]

Hi, what format audio were you trying to play?

[Alan9568 0]

M4A is the format.

[Luke 42077]

What is the codec within the m4a?

[Alan9568 0]

Luke,

 

Apologies, as I won’t be back in front of the computer until tomorrow evening to check, though in the meantime I’m more or less certain that the affected tracks were encoded with the DBPoweramp Apple Lossless (ALAC) encoder. Over time, I’ve also used iTunes to convert purchased (AAC?) tracks to Apple Lossless, or simply left other iTunes purchased tracks in their original downloaded format - although again I’d have to go back and clarify which if either or both play back without generating the incompatible error.

[Luke 42077]

Yes that would be helpful as i have a few m4a files for testing but not a large number of them. thanks !

[Alan9568 0]

OK - looking at typical tracks which the LG can play, they are m4a Purchased AAC files, either encoded by iTunes, or seemingly non-encoded, as that field within the track's "Get Info" property is not displayed.

 

The tracks that the LG cannot play (the significant majority of my library) from what I've seen thus far are m4a Apple Lossless, encoded by dbPoweramp. Would it be helpful to post one of these tracks here via this forum thread?

[Luke 42077]

Yes that would be helpful, thanks.

[Alan9568 0]

Please see the attached track (I had to zip it as received the "you are not permitted to upload..." error).

 

In the meantime wondered what might be causing the duplicates in the "Albums" view on all platforms for me? The "second" album does not display an album artist, and upon clicking on the album cover, the next page contains no tracks. If I attempt to play the album, the no compatible streams error results.

1-01 Blue Monday (1983 12_ Version).m4a.zip

[Luke 42077]

Do both albums display the same tracks?

[Luke 42077]

@@SamES can you test this file on LG? thanks.

[SamES 1056]

@@SamES can you test this file on LG? thanks.

 

So alac doesn't appear to be supported so this should transcode.   

 

I can see it is trying to use the universal playback url but I'm not seeing any transcode logs (??) but this is the server log output

 

Even if I remove opus and ogg this won't play so not sure what's going on

 

2018-12-24 23:06:05.345 Info HttpServer: HTTP GET http://192.168.1.222:8096/emby/Audio/283231/universal?UserId=38321b9b221342e8a7de027f041f3591&DeviceId=2da01462cc276ae31f8b967de7e274e60eb5767a&MaxStreamingBitrate=140000000&Container=opus,mp3|mp3,aac|aac,m4a|aac,flac,webma,webm,wav,ogg&TranscodingContainer=aac&TranscodingProtocol=hls&AudioCodec=aac&PlaySessionId=1545653146793&StartTimeTicks=0&EnableRedirection=true&EnableRemoteMedia=false.UserAgent: Mozilla/5.0 (Web0S; Linux/SmartTV) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/38.0.2125.122 Safari/537.36 WebAppManager

2018-12-24 23:06:05.346 Debug App: GetPostedPlaybackInfo request: {"Id":"283231","UserId":"38321b9b221342e8a7de027f041f3591","MaxStreamingBitrate":140000000,"StartTimeTicks":0,"DeviceProfile":{"EnableAlbumArtInDidl":false,"EnableSingleAlbumArtLimit":false,"EnableSingleSubtitleLimit":false,"SupportedMediaTypes":"Audio,Photo,Video","MaxAlbumArtWidth":0,"MaxAlbumArtHeight":0,"MaxStreamingBitrate":8000000,"MaxStaticBitrate":8000000,"MusicStreamingTranscodingBitrate":128000,"TimelineOffsetSeconds":0,"RequiresPlainVideoItems":false,"RequiresPlainFolders":false,"EnableMSMediaReceiverRegistrar":false,"IgnoreTranscodeByteRangeRequests":false,"XmlRootAttributes":[],"DirectPlayProfiles":[{"Container":"opus","Type":"Audio"},{"Container":"mp3","AudioCodec":"mp3","Type":"Audio"},{"Container":"aac","AudioCodec":"aac","Type":"Audio"},{"Container":"m4a","AudioCodec":"aac","Type":"Audio"},{"Container":"flac","Type":"Audio"},{"Container":"webma","Type":"Audio"},{"Container":"webm","Type":"Audio"},{"Container":"wav","Type":"Audio"},{"Container":"ogg","Type":"Audio"}],"TranscodingProfiles":[{"Container":"aac","Type":"Audio","AudioCodec":"aac","Protocol":"hls","EstimateContentLength":false,"EnableMpegtsM2TsMode":false,"TranscodeSeekInfo":"Auto","CopyTimestamps":false,"Context":"Streaming","EnableSubtitlesInManifest":false,"MinSegments":0,"SegmentLength":0,"BreakOnNonKeyFrames":false}],"ContainerProfiles":[],"CodecProfiles":[],"ResponseProfiles":[],"SubtitleProfiles":[]},"EnableDirectPlay":true,"EnableDirectStream":true,"EnableTranscoding":true,"AllowVideoStreamCopy":true,"AllowAudioStreamCopy":true,"IsPlayback":true,"AutoOpenLiveStream":false,"DirectPlayProtocols":["Http"]}

2018-12-24 23:06:05.347 Info App: User policy for All.Content. EnableAudioPlaybackTranscoding: True

2018-12-24 23:06:05.347 Info App: RemoteClientBitrateLimit: 500000, RemoteIp: 192.168.1.143, IsInLocalNetwork: True

2018-12-24 23:06:05.347 Info App: RemoteClientBitrateLimit: 500000, RemoteIp: 192.168.1.143, IsInLocalNetwork: True

2018-12-24 23:06:05.348 Info App: RemoteClientBitrateLimit: 500000, RemoteIp: 192.168.1.143, IsInLocalNetwork: True

2018-12-24 23:06:05.348 Debug App: Master playlist:

#EXTM3U

#EXT-X-VERSION:3

#EXT-X-INDEPENDENT-SEGMENTS

#EXT-X-STREAM-INF:BANDWIDTH=460800,AVERAGE-BANDWIDTH=384000

main.m3u8?UserId=38321b9b221342e8a7de027f041f3591&DeviceId=2da01462cc276ae31f8b967de7e274e60eb5767a&MaxStreamingBitrate=140000000&Container=opus%2Cmp3%7Cmp3%2Caac%7Caac%2Cm4a%7Caac%2Cflac%2Cwebma%2Cwebm%2Cwav%2Cogg&TranscodingContainer=aac&TranscodingProtocol=hls&AudioCodec=aac&api_key=88a8ab4cc8e847699bfdb7a942218ce2&PlaySessionId=1545653146793&StartTimeTicks=0&EnableRedirection=true&EnableRemoteMedia=false&SegmentContainer=aac&AudioBitrate=384000&TranscodeReasons=ContainerNotSupported

 

2018-12-24 23:06:05.349 Info HttpServer: HTTP Response 200 to 192.168.1.143. Time: 3ms. http://192.168.1.222:8096/emby/Audio/283231/universal?UserId=38321b9b221342e8a7de027f041f3591&DeviceId=2da01462cc276ae31f8b967de7e274e60eb5767a&MaxStreamingBitrate=140000000&Container=opus,mp3|mp3,aac|aac,m4a|aac,flac,webma,webm,wav,ogg&TranscodingContainer=aac&TranscodingProtocol=hls&AudioCodec=aac&PlaySessionId=1545653146793&StartTimeTicks=0&EnableRedirection=true&EnableRemoteMedia=false

2018-12-24 23:06:05.464 Info HttpServer: HTTP POST http://192.168.1.222:8096/emby/Sessions/Playing/Stopped. UserAgent: Mozilla/5.0 (Web0S; Linux/SmartTV) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/38.0.2125.122 Safari/537.36 WebAppManager

Edited December 24, 2018 by SamES

[Alan9568 0]

Do both albums display the same tracks?

No - the first album displays all tracks and the album artist. The second album has neither.

[SamES 1056]

@@Luke, looks like the audio formats are limited.

 

http://webostv.developer.lge.com/discover/webos-tv-platform/supported-media-formats/webos-30/

 

Based on this, what container/codec do you recommend we set the TranscodingProfile to?  I can't find a combination I can get to work.

 

Will hls even work for audio playback?

 

Looks like flac has been added from webos 3.5

[Luke 42077]

Then I guess we might not be able to use hls for audio.

[Alan9568 0]

Is the only workaround then for me to create duplicate versions of my tracks, converted to one of LG's supported audio formats?

[Luke 42077]

On a temporary basis yes it appears that way. We are looking into this, thanks.