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Help needed from Nvidia Shield experts


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clarkss12
Posted

Bout ready to toss that crappy Nvidia Shield, can't get the settings correct.  Can't get the bright colors, thumbnails only dull colors.  Tried several different settings but nothing helps.

 

Closed captions on my recordings, fall off the TV screen, and can't figure out what adjustments will get them correct.

 

Using my Jetstream (Official Google Android TV OS box), I don't have any of those issues, it just works out of the box..........

 

Boxes connected to Yamaha AVR and from the AVR to my Samsung UN65KU6500 4k TV.

 

See attached photos.

 

post-38990-0-42437800-1543887117_thumb.jpg  post-38990-0-52467300-1543887128_thumb.jpg  << Jetstream

 

post-38990-0-26957100-1543887141_thumb.jpg  post-38990-0-61730200-1543887153_thumb.jpg  << Shield

 

 

PS. I HATE settings....  It should JUST work!!

Guest asrequested
Posted

lol....it looks like it may be set to the wrong resolution. Click on the gear at the top right and go to display. What is it set to?

clarkss12
Posted

lol....it looks like it may be set to the wrong resolution. Click on the gear at the top right and go to display. What is it set to?

After looking at the Jetstream setting, very few, which for me is a blessing, it appears that I need to use the 8 bit......... Whatever that means.

 

Here are pics.  Only one pic of the Jetstream, since that is all the video settings there are..........

 

Shield, toooo many settings, and it should have read the **EID** from my TV and made the correct default settings.

 

post-38990-0-36781600-1543890333_thumb.jpg  << Jetstream

 

++++++++++++++++++++++++++++++++++++++++++++++++++++

SHEILD

 

post-38990-0-03479200-1543890376_thumb.jpg post-38990-0-00960400-1543890386_thumb.jpg post-38990-0-15176200-1543890400_thumb.jpg post-38990-0-55269900-1543890414_thumb.jpg

Guest asrequested
Posted

So it's working ok, now? If your receiver can pass HDR then 10 bit is correct. Usually shield gets that correct.

Guest asrequested
Posted

Also, check your TV settings for zoom, scale...stuff like that.

clarkss12
Posted

Changed the resolution??  to 8 bit now, colors are correct, but closed captions still fall off the bottom of the screen.  I am NOT going to tinker with my TV settings..  Is it possible that my TV does not support 10 bit??

 

post-38990-0-03632200-1543891065_thumb.jpg

Guest asrequested
Posted

Changed the resolution??  to 8 bit now, colors are correct, but closed captions still fall off the bottom of the screen.  I am NOT going to tinker with my TV settings..  Is it possible that my TV does not support 10 bit??

 

attachicon.gif1203182134.jpg

 

The color gamut (8 bit, 10 bit) won't have anything to do with scale. For a test, try plugging the shield directly into the TV, and see what happens.

Guest asrequested
Posted

And your receiver will pass HDR

 

5c05ea6c5e01d_Snapshot_94.jpg

clarkss12
Posted (edited)

The color gamut (8 bit, 10 bit) won't have anything to do with scale. For a test, try plugging the shield directly into the TV, and see what happens.

Ok, connected directly to TV, now colors are correct, but now it uses 8bit, and there is NO 10 bit selection................  

 

Closed captions are correct also.

 

Will attach photos of the settings with Shield connected directly to TV.

 

post-38990-0-17274800-1543892154_thumb.jpg post-38990-0-98695400-1543892163_thumb.jpg post-38990-0-41321500-1543892174_thumb.jpg

 

post-38990-0-07939900-1543892184_thumb.jpg post-38990-0-05161700-1543892193_thumb.jpg

Edited by clarkss12
clarkss12
Posted (edited)

So, what do I do now??

 

Goldangit!!!  connected it back to my AVR and the settings were retained, but the closed captions are off the bottom of the screen.........  The colors are perfect.

 

My Jetstream goes through my AVR, the same as my Shield, and the closed captions are perfect.

Edited by clarkss12
Guest asrequested
Posted

I don't remember if the app has options for subs positions. Check that.

clarkss12
Posted

I think you may have found the answer on the closed captions. I will do more testing tomorrow. Thank you for your help, we have the color issue resolved now.

Posted

You probably need to adjust the display size as it sounds like maybe it is overscanning your screen.

clarkss12
Posted

You probably need to adjust the display size as it sounds like maybe it is overscanning your screen.

Do you mean the display size on my TV settings???   I have 7 different devices going through my AVR to my TV, and ONLY the Shield has this issue??

 

Tested Mecool KM8, Jetstream and Mecool M8S Pro L.   The M8S Pro L is still running version 1.6.45 so it does not support CC under live TV or TV  recordings.  I keep several of my different boxes with different versions so I can compare when I have issues with a particular version (or box).

 

So, I will make the ** assumption ** that it is a setting in the Shield, and not my TV or AVR.

 

post-38990-0-76464300-1543939359_thumb.jpg  post-38990-0-51860900-1543939378_thumb.jpg  post-38990-0-78962100-1543939384_thumb.jpg 

Posted

I know the Fire TV has its own setting as does the Mi.  I haven't checked the Shield as I've never had an overscan problem with it but it would be labeled something like display size or position.

clarkss12
Posted (edited)

I know the Fire TV has its own setting as does the Mi.  I haven't checked the Shield as I've never had an overscan problem with it but it would be labeled something like display size or position.

Problem solved, adjusted the overscan and now the CC's do NOT drop off the screen.  

 

Much thanks to you and Doofus.............

 

Edit:  Of course having to manually adjust the overscan is soooo 1980ish..........  :)

Edited by clarkss12
Posted

Edit:  Of course having to manually adjust the overscan is soooo 1980ish..........  :)

 

Should be right in your wheelhouse... ;)

clarkss12
Posted

Should be right in your wheelhouse... ;)

:)

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