What did you guys to to break the subtitle again...

[jnrfalcon 1]

All Windows based players, including Windows 10 App, Chrome, XBox can not read SSA subtitles embedded in MKV again.

 

Please stop update by taking steps backwards!

[Luke 42078]

Hi there, please see how to report a media playback issue. thanks.

[Happy2Play 9780]

Unless you are a beta tester there hasn't been a server update in awhile.  So you would have to give some more information.

[Luke 42078]

@@jnrfalcon

 

I just tested an mkv with embedded ASS. Low and behold:

 

No problem found.

 

[jnrfalcon 1]

Hi there, please see how to report a media playback issue. thanks.

 

Apparently they are not working for me. The transcode reason specifically said subtitle codec not supported. It worked fine last time I used Emby to go through these movies.

Xbox log.txt

Windows 10 log.txt

[jnrfalcon 1]

Unless you are a beta tester there hasn't been a server update in awhile.  So you would have to give some more information.

 

Emby on Synology up to date in Synology app store. Both Windows 10 and Xbox version updated/reinstalled today.

[jnrfalcon 1]

Here's the subtitle pulled from my file, still in MKS shell though. In case this helps.

 

https://1drv.ms/u/s!AgZ1gA9BaetJga51cnGeIeUxRFxFIg

Edited November 26, 2018 by jnrfalcon

[Luke 42078]

did you disable the server transcoding setting to not allow on the fly subtitle extraction?

[jnrfalcon 1]

did you disable the server transcoding setting to not allow on the fly subtitle extraction?

 

I counldn't find a setting to disable transcode. Please advice

[Luke 42078]

Can you show a screenshot of the Transcoding settings page in your emby server dashboard?

[jnrfalcon 1]

Can you show a screenshot of the Transcoding settings page in your emby server dashboard?

 

not at this moment, there are a lot ffmpeg processes refuse to end themselves after playback and stalled my NAS. it is restarting now

[jnrfalcon 1]

Can you show a screenshot of the Transcoding settings page in your emby server dashboard?

 

Great... I unticked the allow subtitle extraction when I found it and now the emby server won't run anymore...

[Luke 42078]

What does won't run mean?

[jnrfalcon 1]

What does won't run mean?

 

It means the Emby Server app status will show as stopped. It will run for a couple second when I click run and the stop again.

[Luke 42078]

Server log?

[jnrfalcon 1]

Server log?

 

What is the SSH location for those files?

[Luke 42078]

@@solabc16 can advise. Thanks.

[jnrfalcon 1]

Server log?

 

Got them

embyserver-63678777642.txt

embyserver-63678778476.txt

start-stop-status_20181126.log

[jnrfalcon 1]

OK i see the conflict and fixed it. Trying those files with ASS sub again and it is not playing, just constantly loading. 

[jnrfalcon 1]

Finally playing but still transcoding for the same reason.

[Luke 42078]

Try checking the box to allow extraction on the fly.

[solabc16 379]

Hello @@jnrfalcon

 

If possible, can you run the Send Logs utility and post the file reference back here when done.

 

https://github.com/MediaBrowser/Wiki/wiki/Synology-:-How-to-Send-us-Support-Logs

 

Best

- James

[jnrfalcon 1]

Try checking the box to allow extraction on the fly.

 

It just won't direct stream no matter what is set on that option. Furthermore, I see that Windows' Movie and TV won't show that subtitle either now. If you were using Windows' own decoder, it might be gone in the latest version.

[Luke 42078]

@@jnrfalcon, with that option checked, can you please provide a new server log? thanks !

[denywinarto 5]

@@jnrfalcon, may i know what cpu youre using? I think you might be able to solve this by setting the hardware acceleration to "none". I had same issue and thats how i fix it..

But now transcoding becomes extremely slow.. i suspect its because my cpu is xeon engineering sample i got from chinese ebay seller.. and i havent been able to install any drivers for it..thats why i asked what your cpu is..