Unable to Connect to Server

[star_wyvern 0]

Hello,

 

I recently installed Emby on Windows 10. I am trying to stream on my home network using the Emby App for Android. It is unable to connect the server, either through Wi-Fi or 4G. The server is running as I have it up on the settings screen. I have also added an exception for BitDefender for the embyserver.exe program. Please advise.

[Luke 42078]

Hi there, I would suggest checking out our connection troubleshooter:

https://github.com/MediaBrowser/Wiki/wiki/Connectivity

Please try the steps listed there and let us know exactly which ones succeed and which ones do not. Thanks !

[star_wyvern 0]

Hi,

 

I was able to get it to connect locally. However remotely it still isn't able to. I looked under my firewall rules and the embyserver.exe with port 8096 is green. I had to turn both those on for it to work locally. Other then that, the only thing I can think of based on the guide is forwarding that port. If that is the case I'll need to find my login info! Is there any other way to get it working besides port forwarding?

[Happy2Play 9780]

Hi,

 

I was able to get it to connect locally. However remotely it still isn't able to. I looked under my firewall rules and the embyserver.exe with port 8096 is green. I had to turn both those on for it to work locally. Other then that, the only thing I can think of based on the guide is forwarding that port. If that is the case I'll need to find my login info! Is there any other way to get it working besides port forwarding?

 

Only if your router has UPNP enabled, then you would ensure you have enabled "Enable automatic port mapping" under Dashboard-Advanced. But personally would recommend you never use UPNP.

Edited November 20, 2018 by Happy2Play

[star_wyvern 0]

I'm pretty sure that is not enabled on the router. I haven't touched it since I got it from the cable company. The Enable Automatic Port Mapping option is on in Emby

[Luke 42078]

You may want to try configuring port forwarding with your router anyway. Our automatic port mapping is not guaranteed to work with all routers.

[iD7eeM 1]

Hello, 

 

I'm having the same problem as 

star_wyvern

 

I can connect to the server locally, but when I'm away I can't get it to connect, I even gave it to one of my friends and he couldn't connect to it either 

Also, I already looked at https://github.com/M...ki/Connectivity and did everything but still... port is opened in my router and firewall

 

I don't know what to do please help me !!

[ebr 16178]

Hello, 

 

I'm having the same problem as 

star_wyvern

 

I can connect to the server locally, but when I'm away I can't get it to connect, I even gave it to one of my friends and he couldn't connect to it either 

Also, I already looked at https://github.com/M...ki/Connectivity and did everything but still... port is opened in my router and firewall

 

I don't know what to do please help me !!

 

And when you went to canyouseeme.org did it say the port was open?

[iD7eeM 1]

And when you went to canyouseeme.org did it say the port was open?

 

Yeah both 8096, 8920 are opened but still can't access it remotely!

What can I possibly do to fix this?  

[ebr 16178]

Yeah both 8096, 8920 are opened but still can't access it remotely!

What can I possibly do to fix this?  

 

I know you configured them but did canyouseeme.org report that it could see through them?

[iD7eeM 1]

I know you configured them but did canyouseeme.org report that it could see through them?

Yes for 8920, No for 8096

 

Error: I could not see your service on XXX on port (8096)

Reason: Connection timed out

 

Success: I can see your service on XXX on port (8920)

Your ISP is not blocking port 8920

 

I opened them in the router, and in the windows firewall

[star_wyvern 0]

Thank you everyone involved! Had to enable Port Forwarding. It worked after that!

[iD7eeM 1]

I still can't get mine to work:( please guys I need your help

[mastrmind11 722]

I still can't get mine to work:( please guys I need your help

Well, which port are you trying to connect on?  8096 is vanilla HTTP, 8920 is HTTPS.  The latter is generally restricted for a SSL connection, which based on your posts, you don't have set up.  So perhaps you try opening vanilla 8096 and connecting via vanilla HTTP as a start.

[iD7eeM 1]

Well, which port are you trying to connect on?  8096 is vanilla HTTP, 8920 is HTTPS.  The latter is generally restricted for a SSL connection, which based on your posts, you don't have set up.  So perhaps you try opening vanilla 8096 and connecting via vanilla HTTP as a start.

 

I already opened the 8096 port.

 

Success: I can see your service on XXX on port (8096)

Your ISP is not blocking port 8096

 

and this what I have on my Advanced settings, Can you tell me if I'm doing something wrong?

 

Edited November 21, 2018 by iD7eeM

[Happy2Play 9780]

I already opened the 8096 port.

 

Success: I can see your service on XXX[/size]

 on port ([/size]8096[/size])[/size]

Your ISP is not blocking port 8096[/size]

 

and this what I have on my Advanced settings, Can you tell me if I'm doing something wrong?

 

 

What is your "Secure connection mode" set to on that menu?

[iD7eeM 1]

 on port ([/size]8096[/size])[/size]

Your ISP is not blocking port 8096[/size]

 

and this what I have on my Advanced settings, Can you tell me if I'm doing something wrong?

 

 

What is your "Secure connection mode" set to on that menu?

 

It is "Disabled"

[RobWayBro 28]

It appears you turned off https use (by having Secure connection mode disabled) but you moved port 8096 to the https port number and instead you are using port 80 for http.  

 

Some questions, 

 1.  Is port 80 open?

 2.  Can you connect to your Emby server using port 80?

 3.  Are you running another webserver (IIS for instance on Windows) ?

 4.  Since you are have port 8096 setup, can you change Emby http port back to 8096?

 5.  Can you try using https://server ip:8096?

[iD7eeM 1]

It appears you turned off https use (by having Secure connection mode disabled) but you moved port 8096 to the https port number and instead you are using port 80 for http.  

 

Some questions, 

 1.  Is port 80 open?

 2.  Can you connect to your Emby server using port 80?

 3.  Are you running another webserver (IIS for instance on Windows) ?

 4.  Since you are have port 8096 setup, can you change Emby http port back to 8096?

 5.  Can you try using https://server ip:8096?

 

1. No, it's not.
2. I can locally using my computer (which I set up the server from), but I can't access the server from any other device either locally or remotely!
3. No, I'm not.
4. I didn't quite understand what you mean with that question, sorry.
5. I tried it, didn't work

So what to do now to fix the problem?

[Luke 42078]

Why not just use the default ports?

[RobWayBro 28]

For my number 4, what Luke said, go back to the default ports..

 

[iD7eeM 1]

Why not just use the default ports?

 

How? I want to reset everything to default or create a new server from scratch but I don't know how

 

I think that may solve the issue

[iD7eeM 1]

For my number 4, what Luke said, go back to the default ports..

 

 

I did, but still can't connect to the server from any device other than my computer!

[Luke 42078]

Are you on Windows? I would check Windows Firewall and see if any blocking rules have been created. 

[iD7eeM 1]

Are you on Windows? I would check Windows Firewall and see if any blocking rules have been created. 

 

Yes, I already checked and there isn't any.