Convert Media Feature

[Scott310 137]

Hey guys, I tried a couple of times to use the convert feature to change an MKV to a more streaming friendly file format. I chose original file folder next to media files. Then I chose original quality and started the sync. It fails everytime. Is there a problem with this feature at the moment? I am on beta.

 

Thanks in advance for the help...

 

I will post logs if need be.

[Luke 42078]

Please see how to report a problem. thanks.

[Scott310 137]

Alright, I was just checking real quick to see if it was a known problem. I will be able to post logs in the morning. Thanks

[Luke 42078]

Thanks.

[Scott310 137]

Here is the log @@Luke.  Hopefully this is what you need.  Thanks!

 

 

ConvertLog.txt

[Luke 42078]

And the convert ffmpeg log?

 

@@softworkz

[Scott310 137]

Oh I think I answered my own question. At the end of the log it says "no space left on device".  It appears that it is trying to write it to the C: drive.  The C: drive is an SSD with only the operating system on it and is not meant for storage.  Is there a way to change the directory? I assume it's just a temp directory until it goes back into the directory it came from.

ffmpegLog.txt

[Scott310 137]

Ok I found in the settings where I can change the Temp directory.  I assume once I change it to a folder with ample space the process should work fine. 

 

Thanks for baring with me lol

[Luke 42078]

Yes, thanks for the feedback.

[Scott310 137]

Hey guys,  sorry to rehash this again but it worked great for a few files and then now when I try to convert a file it just says "downloaded" in the download and sync section but never actually starts the conversion.  I even tried to start it from scheduled tasks but it doesn't do anything.  I am attaching the server log from directly after trying to start the conversion.  there is no ffmpeg log because it never actually started.  Am I missing something here?

Convert2.txt

[Scott310 137]

Also I checked my convert temp folder and it is empty.

[Luke 42078]

@@softworkz

[softworkz 5066]

@Scott310: There's just too many errors in that log. Could you please fix all these first.

 

e.g.:

System.IO.DirectoryNotFoundException: System.IO.DirectoryNotFoundException: Could not find a part of the path 'F:\TV Shows'.

and 

System.IO.IOException: System.IO.IOException: The network name cannot be found : '\\OFFICE\TV Shows'

or

System.IO.DirectoryNotFoundException: System.IO.DirectoryNotFoundException: Could not find a part of the path 'F:\Emby Cache\cache\tmdb-movies2\230142\all-English.json'.

[Scott310 137]

The server has complete access to the TV shows directory. I also wasn't trying to convert anything from that directory. I don't know why that error would pop up. 

Edited November 9, 2018 by Scott310

[Scott310 137]

Ok I managed to figure out the first two errors but I am not sure what to do about the third one.

[Luke 42078]

The third one is unrelated to this. 

 

@@softworkz you can proceed to help him now. Thanks.

[Scott310 137]

Thanks @@Luke

[softworkz 5066]

For the third error: It could mean nothing but it could have also meant that you have configured your cache path to a drive or location that does not exist or is not accessible. But if

 

'F:\Emby Cache\cache' exists and can be accessed, then this error is nothing to worry about.

 

To proceed, please restart the server, reproduce the problem and post the log.

 

Thanks

[Scott310 137]

Hmmm now for some reason when I go to the logs page I just get a spinning circle and no logs.  Were are the logs stored?  Maybe I can check manually.

[Scott310 137]

never mind I found them.  But I don't know why they are locking up the web portal when I try to get them from there

[Luke 42078]

It's probably just taking time, I would try just being patient and waiting for the  logs to show up. Thanks.

[Scott310 137]

Here is the new log after trying to convert a file.

convert4567.txt

[Luke 42078]

You still have a lot of file system errors. Please fix those before requesting help.

 

It almost appears as if you've configured custom paths to use your F: drive but that F: drive is no longer available.

	System.IO.DirectoryNotFoundException: System.IO.DirectoryNotFoundException: Could not find a part of the path 'F:\Emby Cache\cache\temp'.

[Scott310 137]

Sorry that was my bad.  It does have access but for some reason at that moment it didn't.  I checked to make sure that I was able to navigate to the path and then ran the conversion again.

embyservernew.txt

[Scott310 137]

I am now unable to find that error in the log so it should be good.