Error Download Subtitles

[MattBlacK85 0]

Hi, i'm getting errors on downloading subtitles with the task. Manually downloading subtitles is working.

 

2018-10-30 17:15:08.318 Info HttpClient: POST https://api.opensubtitles.org/xml-rpc
2018-10-30 17:15:08.511 Info HttpClient: POST https://api.opensubtitles.org/xml-rpc
2018-10-30 17:15:08.570 Error SubtitleManager: Error downloading subtitles from Open Subtitles
 *** Error Report ***
 Version: 3.5.3.0
 Command line: /opt/emby-server/system/EmbyServer.dll -programdata /var/lib/emby -ffmpeg /opt/emby-server/bin/ffmpeg -ffprobe /opt/emby-server/bin/ffprobe -restartexitcode 3 -updatepackage emby-server-deb_{version}_amd64.deb
 Operating system: Unix 4.15.0.38
 64-Bit OS: True
 64-Bit Process: True
 User Interactive: True
 Processor count: 8
 Program data path: /var/lib/emby
 Application directory: /opt/emby-server/system
 MediaBrowser.Model.Net.HttpException: TooManyRequests
    at Emby.Server.Implementations.HttpClientManager.CoreHttpClientManager.SendAsyncInternal(HttpRequestOptions options, String httpMethod)
    at Emby.Server.Implementations.HttpClientManager.CoreHttpClientManager.SendAsync(HttpRequestOptions options, String httpMethod)
    at OpenSubtitles.OpenSubtitleDownloader.SearchSubtitlesAsync(OpenSubtitleQuery[] parameters, CancellationToken cancellationToken)
    at OpenSubtitles.OpenSubtitleDownloader.Search(SubtitleSearchRequest request, CancellationToken cancellationToken)
    at MediaBrowser.Providers.Subtitles.SubtitleManager.SearchSubtitles(SubtitleSearchRequest request, CancellationToken cancellationToken)
 MediaBrowser.Model.Net.HttpException
    at Emby.Server.Implementations.HttpClientManager.CoreHttpClientManager.SendAsyncInternal(HttpRequestOptions options, String httpMethod)
    at Emby.Server.Implementations.HttpClientManager.CoreHttpClientManager.SendAsync(HttpRequestOptions options, String httpMethod)
    at OpenSubtitles.OpenSubtitleDownloader.SearchSubtitlesAsync(OpenSubtitleQuery[] parameters, CancellationToken cancellationToken)
    at OpenSubtitles.OpenSubtitleDownloader.Search(SubtitleSearchRequest request, CancellationToken cancellationToken)
    at MediaBrowser.Providers.Subtitles.SubtitleManager.SearchSubtitles(SubtitleSearchRequest request, CancellationToken cancellationToken)
 

[Luke 42079]

Hi, it looks like you've hit your open subtitle limit today. I would try again tomorrow. Thanks.

[MattBlacK85 0]

Hi, i had another look again to the logs today and the same error occured. I have i VIP account at opensubtitles so i think the limit isn't the issue. 

I can download subtitles manually (for example in Kodi). The error is immediate after the task is triggered.

 

2018-11-01 17:14:59.999 Info TaskManager: DailyTrigger fired for task: Download missing subtitles
2018-11-01 17:14:59.999 Info TaskManager: Queueing task SubtitleScheduledTask
2018-11-01 17:14:59.999 Info TaskManager: Executing Download missing subtitles
2018-11-01 17:15:00.997 Info TaskManager: Daily trigger for Download missing subtitles set to fire at 11/2/18 5:15:00 PM, which is 1439.98337097833 minutes from now.
2018-11-01 17:15:07.802 Info HttpClient: POST https://api.opensubtitles.org/xml-rpc
2018-11-01 17:15:08.113 Error SubtitleManager: Error downloading subtitles from Open Subtitles
 *** Error Report ***
 Version: 3.5.3.0
 Command line: /opt/emby-server/system/EmbyServer.dll -programdata /var/lib/emby -ffmpeg /opt/emby-server/bin/ffmpeg -ffprobe /opt/emby-server/bin/ffprobe -restartexitcode 3 -updatepackage emby-server-deb_{version}_amd64.deb
 Operating system: Unix 4.15.0.38
 64-Bit OS: True
 64-Bit Process: True
 User Interactive: True
 Processor count: 8
 Program data path: /var/lib/emby
 Application directory: /opt/emby-server/system
 MediaBrowser.Model.Net.HttpException: TooManyRequests
    at Emby.Server.Implementations.HttpClientManager.CoreHttpClientManager.SendAsyncInternal(HttpRequestOptions options, String httpMethod)
    at Emby.Server.Implementations.HttpClientManager.CoreHttpClientManager.SendAsync(HttpRequestOptions options, String httpMethod)
    at OpenSubtitles.OpenSubtitleDownloader.Login(CancellationToken cancellationToken)
    at OpenSubtitles.OpenSubtitleDownloader.Search(SubtitleSearchRequest request, CancellationToken cancellationToken)
    at MediaBrowser.Providers.Subtitles.SubtitleManager.SearchSubtitles(SubtitleSearchRequest request, CancellationToken cancellationToken)
 MediaBrowser.Model.Net.HttpException
    at Emby.Server.Implementations.HttpClientManager.CoreHttpClientManager.SendAsyncInternal(HttpRequestOptions options, String httpMethod)
    at Emby.Server.Implementations.HttpClientManager.CoreHttpClientManager.SendAsync(HttpRequestOptions options, String httpMethod)
    at OpenSubtitles.OpenSubtitleDownloader.Login(CancellationToken cancellationToken)
    at OpenSubtitles.OpenSubtitleDownloader.Search(SubtitleSearchRequest request, CancellationToken cancellationToken)
    at MediaBrowser.Providers.Subtitles.SubtitleManager.SearchSubtitles(SubtitleSearchRequest request, CancellationToken cancellationToken)
 

Edited November 1, 2018 by MattBlacK85

[Luke 42079]

Hi, please attach the complete emby server log. thanks.

[Juan Simón 12]

Same problem with 4.0.0.2 on Arch Linux.

I attach the log.

The strangest thing is that I haven't downloaded any subtitles ever from Emby, at the moment. Why does it then connect to the Open Subtitles server? What does it try to download? Does it try to download the subtitles automatically whether or not they are necessary?

embyserver-63683539200.txt

[Luke 42079]

Same problem with 4.0.0.2 on Arch Linux.

I attach the log.

The strangest thing is that I haven't downloaded any subtitles ever from Emby, at the moment. Why does it then connect to the Open Subtitles server? What does it try to download? Does it try to download the subtitles automatically whether or not they are necessary?

 

Yes, it is automatic. With the open subtitles free plan you will only be able to download a small number each day.

[Juan Simón 12]

What's the point of automatically downloading subtitles without the need? In my opinion the logical thing would be to download the subtitles only in case of necessity or, better, at the request of the user.

Can this behavior be disabled?

Edited January 20, 2019 by Juan Simón

[Luke 42079]

@@Juan Simón

 

It is off by default. In fact it's only on if you turn it on. Emby is trying to download subtitles because you indicated that you wanted it in Emby library settings. If you want to turn it off, you can easily do that. 

Please let us know if this helps. Thanks !