EMBY for IOS 1.6.4 crashes on playback

[Valkrey 0]

Just updated to Emby for IOS 1.6.4 and can no longer play videos from the app on my iPad.  Running server version 3.5.3.0.  If I connect using safari on the iPad it plays fine.

[Luke 42077]

Hi, what happens when you try to play a video?

[Valkrey 0]

The app crashes and disappears, no error code or anything.

[Luke 42077]

What iPad model and version of iOS?

[Valkrey 0]

It's a 4th Generation iPad model MD510LL/A running IOS 10.3.3

[Luke 42077]

Ok thanks. It looks like there's an ios 10 specific issue we'll need to release an update for.

[samuelqwe 317]

Ok thanks. It looks like there's an ios 10 specific issue we'll need to release an update for.

Can confirm the same issue using the same iPad on the same version.

[Luke 42077]

Thanks.

[gadmin 0]

I'm having this issue with EMBY 1.6.6 on an iPad Pro 10.5" (MPDY2LL/A) using IOS 12.1.  When I hit play, it closes.

[Luke 42077]

I'm having this issue with EMBY 1.6.6 on an iPad Pro 10.5" (MPDY2LL/A) using IOS 12.1.  When I hit play, it closes.

 

Hi, what are you trying to play?

[gadmin 0]

Video files.  MKV H264 AAC for one particular video. It doesn't seem to be happening on all of them, though.  After the iOS program crashing a few times and reopening, the video will play.

[Luke 42077]

Can you provide a copy of the media info for that file from the web app? thanks.

[gadmin 0]

Media Info

Video

Title 720P H264
Codec H264
AVC Yes
Profile High
Level 41
Resolution 1280x720
Aspect ratio 16:9
Interlaced No
Framerate 23.952095
Bitrate 3898 kbps
Color space bt709
Bit depth 8 bit
Pixel format yuv420p
Ref frames 1
NAL 4

 

Audio

Title Eng AAC stereo Default
Language eng
Codec AAC
Profile HE-AAC
Layout stereo
Channels 2 ch
Bitrate192 kbps
Sample rate 48000 Hz
Default Yes

 

Subtitle

Title Eng
Language eng
Codec SUBRIP
Default No
Forced No
External No

Container mkv

[Luke 42077]

Very odd. Can you please supply a copy of this video file for testing? Thanks.

[gadmin 0]

Very odd. Can you please supply a copy of this video file for testing? Thanks.

 

 

Apologies for the delay on responding.  I usually sync the videos to my device when I travel.  I wasn't able to sync or watch a couple of the videos.  When I got to my destination hotel, I tried to watch, and it's been working fine ever since...odd indeed.

[Luke 42077]

Thanks for the feedback.