Can't seem to obtain *any* metadata at all - anywhere

[ClemFandango 18]

I've got a Synology DS116 and I've just installed emby to give it a try - I added the package source into the package installer as per instructions and then installed and ran emby without an issue.

 

Once i'd gone through the setup, this is what I do next - i've chosen my "Thriller" movie folder on my drive as it's only got 3 movies in it, so i can test it out relatively quickly.

 

• click 'add media library'
• click 'show advanced settings'
• set type to 'movies'
• leave display name as 'movies'
• click '+' to add a folder and select "/volume1/video/Thriller"
• check 'enable real time monitoring'
• check 'themoviedb' as the main metadata downloader
• choose '30 days' for automatic refresh
• leave image fetchers as they are
• check 'download images in advance'
• uncheck any subtitle options
• hit 'ok'

and .. nothing .. 

 

it scans the folder and i'm left with 3 films with each one having a default screengrab from the movie.

 

if i click on the 'movies' tab and choose 'refresh metadata' and choose 'search for missing metadata' and check 'replace existing images' - nothing

 

if i click on an individual movie, let's say in this instance, "Jackie Brown" and click the 3 dots and choose "Identity" i can enter the search terms and even enter the ID code for the film from either of the sites and - nothing.  nothing is returned.

 

i'd be keen to know what exactly i'm doing wrong ?

[solabc16 379]

Hello @@ClemFandango

 

Hang fire and we should have an update for your platform in the next day, I'll post back here and let you know.

 

Thanks for your patience...

 

Best

- James

[ClemFandango 18]

Interestingly, I've just installed and set up emby locally on my PC and added the same 'Thriller' folder from my NAS and it's scanned and identified everything perfectly,. complete with all relevant metadata.

[solabc16 379]

Hello @@ClemFandango

 

The update is now available for your platform (3.5.3.0-16), please let us know how you get on.

 

I would expect the above behaviour, as the issue was with the Synology package.

 

Best

- James

[ClemFandango 18]

aha, nice one - thankyou.  i'll update it now and see how i get on.

[ClemFandango 18]

Excellent, that seems to have cracked it - thankyou

 

It's also fixed a problem that I was having while i was setting everything up and adding my account as well - that now works.

[solabc16 379]

Thanks for the update @@ClemFandango, appreciated.

 

Best

- James

[mmdoogie 0]

@@solabc16 I seem to be having the same issue on DS214play / Evansport and most recent version from Package Center is 3.5.3.0-1.  Can it be fixed for this arch as well? Thanks!

[solabc16 379]

Hello @@mmdoogie

 

The update is now available for your platform (3.5.3.0-16), please let us know how you get on.

 

Best

- James

[mmdoogie 0]

@solabc16 That took care of it! Thanks for the quick fix!

[solabc16 379]

No problem @@mmdoogie, thanks for your patience.