Two Playback Issues on Two Different Devices

[notla49285 48]

As per the title, I have two issues.

 

Issue One

I have a user running Emby on a Fire TV Stick, they streamed two episodes this morning, then switched off the stick and left (I'm not sure whether they actually quit the Emby app and left it at the Amazon home page or left Emby open (but not playing)). My server is saying that they have been streaming all day, and is loading episode after episode, going through the series. I've had to delete their device from the server to get it to stop as there was no stop button on server settings as there usually is.

 

Edit: I've just started playing something on Chrome Desktop browser, closed the window and now the same as above is happening (I'm guessing because I didn't stop playback first?). I have dashboard open in one window, episode playing in another. I had to open Emby in another window again and browse to the TV season I was playing, which prompted the theme song to play, which then updated the dashboard. I went back to Emby home, so now nothing is playing on the dashboard, then closed the window.

 

Issue Two

I am using Emby on Android Mobile (v3.0.15) and attempting to play an MKV file (file details attached). The first time I played it, it played direct and there was no issue. The second, third, fourth (and onwards since) time I get a black screen and audio only. I've tried direct playing and also restricting bandwidth to force it to transcode, same problem. Also tried removing the device via server settings and opening it again, nothing.

 

I will pass on server logs but please can somebody give me a way to do this without posting them publicly?

Edited September 27, 2018 by notla49285

[Luke 42080]

We'll take a look at this, thanks.

[ebr 16185]

This is going to happen if they have the option to automatically play the next episode turned on and they simply walk away (turn off the TV) without stopping playback.

 

There is an option in the Fire TV app you can turn on to prevent this from happening though.  It is called "Runaway Playback Prevention".  Have these people turn that option on (and also tell them to actually back out of playback before turning off the TV).

[Happy2Play 9782]

I can't reproduce opening Chrome and playing something and closing browser and the item continue playing on server. 

 

Unless there are additional steps required.

[Luke 42080]

@@notla49285, is that how you are testing it?

[digger11 1]

This is going to happen if they have the option to automatically play the next episode turned on and they simply walk away (turn off the TV) without stopping playback.

 

There is an option in the Fire TV app you can turn on to prevent this from happening though.  It is called "Runaway Playback Prevention".  Have these people turn that option on (and also tell them to actually back out of playback before turning off the TV).

 

@@ebr, @@Luke, is it possible to implement  "Runaway Playback Prevention" at the server level?   

 

If the server itself can't do the actual runaway prevention, could the server have a "force runaway playback prevention" setting that the individual clients which have implemented runaway playback prevention could check and abide by?

 

I try to encourage my users to turn on "Runaway Playback Prevention", and turn off "Queue all subsequent episodes" on their Fire TV devices, but I still find users tying up a tuner or unintentionally binge watching 30 episodes of some TV series and burning up my monthly Comcast data allotment.

Edited October 3, 2018 by digger11

[Luke 42080]

It's possible for the future. Thanks.

[notla49285 48]

@@notla49285, is that how you are testing it?

 

Sorry for the delay, yes I carried out the same steps as Happy2Play, started playing a TV episode in Chrome, then closed the window without stopping playback. Emby dashboard still had the episode playing after the window was closed.

[Luke 42080]

What version of Chrome? I tested closing the browser and it worked just fine for me, stopping playback.