cappa.dot 1 Posted September 24, 2018 Posted September 24, 2018 I tried to update from 3.5.0.0 to 3.5.2.0 several months ago but kept running into issues as it would not update. I thought I would wait until the next release 3.5.3.0 but still I am unable to update. Comes up as a "severity error" and then in the log "Failed to update package [Emby Server]". I would prefer it that I don't have to uninstall and then install back on. Never had a problem with updating until now. Running a DS416Play and I have attached the two logs that show in Emby once I have tried to update. If you can help that would be great, thank you. Server.txt Server Log.txt
solabc16 379 Posted September 24, 2018 Posted September 24, 2018 Hello @cappa.dot Your 3.5.0.0 installation appears to be running ok, can you confirm that is the case? If possible can you run the following: https://github.com/MediaBrowser/Wiki/wiki/Synology-:-How-to-Send-us-Support-Logs Also, can you PM me your current public IP address so I can see if your system is actually downloading the package. Best - James
cappa.dot 1 Posted September 25, 2018 Author Posted September 25, 2018 Thank you for the quick reply. Yes the 3.5.0.0 is running fine and I notice a spike in download monitor when I download the package. I can also see it rising to 100%. I have tried to SSH in tonight and when it gets to sudo ./sendlogs it fails with ERROR: Unable to initialise logging, exiting script. I am using my admin account and password associated with it.
Solution solabc16 379 Posted September 25, 2018 Solution Posted September 25, 2018 Hello cappa.dot Thanks for the update, that's given me an idea as to what the problem likely is - please take a look at this post: https://emby.media/community/index.php?/topic/60930-cant-update-emby-on-my-synology-ds1813/?p=604918 Complete the step detailed there, then try the update again and let me know how you get on. Best - James
cappa.dot 1 Posted September 26, 2018 Author Posted September 26, 2018 Thank you. You were correct the link helped me sort out the script and run sendlogs. File sent is sendlogs_NAS416_synology_braswell_416play_20180926T203232UTC.tgz.
solabc16 379 Posted September 26, 2018 Posted September 26, 2018 Hello cappa.dot That's good news, everything looks ok. You shouldn't have any problems upgrading now - let me know how you get on. Best - James
cappa.dot 1 Posted September 26, 2018 Author Posted September 26, 2018 Everything now updates and is working perfectly again. Thank you again for your help and support.
solabc16 379 Posted September 26, 2018 Posted September 26, 2018 Thanks for the update cappa.dot. Best - James
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