LG kind of subtitle

[RRo100 10]

Hello Luke,

I have behaved on my LG since the last version: There is a kind of subtitle that I do not see on any other Emby device or e.g. can see with VLC. I would like to provide you with a MKV (about 500MB). PM  only allows 90 MB.

greeting

[Luke 42077]

Sure, you could put it on dropbox or google drive. Thanks.

[RRo100 10]

Link via message

[Luke 42077]

Great, thanks.

[SamES 1057]

This is an embedded ASS type subtitle.  It plays for me on Samsung, LG, the web client and also VLC.

 

Can you please tell me more about your concern?  Can you only see this on the LG app?

 

Thanks.  

[RRo100 10]

Hello, yes this special subtitle is only shown on the LG device. It is a subtitle that I know from German TV for deaf people. It is even described in the subtitle "Music is being played now".

[Luke 42077]

It seems to work in our testing on all devices.

[RRo100 10]

Luke, I have attached some hardcopies from the series for you.

Once Web Client and then LG Client

[Luke 42077]

Please attach the information requested in how to report a media playback issue. thanks !

[SamES 1057]

If you select the CC button in the web client, then select English, you will get the same subtitles you see in the LG Client

 

[RRo100 10]

OK, you're right. If I have switched off the subtitle on the LG, the English is still displayed.

If I turn on the english subtitle, then I have the subtitle twice on the LG.

[SamES 1057]

OK, this changes things.  I guess your TV model is webos 1 or 2 (not 3 or 4). correct?  If so, it is a known issue that we are trying to resolve with these older OS versions.

[RRo100 10]

Hello I have the software version 04.05.65 on the model 65UF9509-ZA and the webOS version is 2.2.2-339

 

https://www.lg.com/de/support/service-produkt/lg-65UF9509

[SamES 1057]

 

Hello I have the software version 04.05.65 on the model 65UF9509-ZA and the webOS version is 2.2.2-339

 

https://www.lg.com/de/support/service-produkt/lg-65UF9509

 

 

 

Ok, then the problem you describe is a known issue with webos 2.x which we are aware of.  Thanks

[RRo100 10]

Do you already have a solution, the subtitles are very annoying.

[Luke 42077]

It's being looked into, thanks.

[RRo100 10]

Any News?

[RRo100 10]

The problem with the subtitles is very frustrating. I will then probably have to play my series with Plex, although I would have preferred Emby

[Luke 42077]

We're looking into it, thanks.

[RRo100 10]

Hallo, gibt es einen neuen Status?

[Luke 42077]

We are still looking at this, thanks.

[RRo100 10]

Hi, you already wrote that 3 months ago.

 

PS: If you like you can have a look at the innovative operation of the Plex Client by bublikoff (xplay-webos). Maybe you can take some ideas

[Luke 42077]

We are working on resolving this. Thanks.

[RRo100 10]

Hallo, gibt es einen neuen Status?

[Luke 42077]

We have an update currently in LG review. Thanks.