Roku Flashing

[gbatistajr 0]

Hello,

 

Recently my Roku has started flashing and movies flashing in and out. I have seen this topic discussed before. Just wondering if you guys are still working on this issue. Is the Beta app the solution at this time? 

[Happy2Play 9780]

What app version number are you on?  The fix reported in the other topics is already in Official release.

[Luke 42077]

hi there @@gbatistajr, please attach the information requested in how to report a problem. thanks !

[gbatistajr 0]

I'm using Roku version 3.0.97. I just downloaded it directly from the Roku store

[Luke 42077]

Can you please supply the information requested in my link above? It will help us see what's going on with your emby server. Thanks.

[gbatistajr 0]

Inspiron, Pentium dual core CPU,

2.8ghz 

4gb Ram  500GB storage

Windows 10 64Bit

plus WD 1TB - hard drive

[Luke 42077]

Hi, sorry that's not the information requested. Can you please click on the link above and follow the instructions? Thanks.

[gbatistajr 0]

I sent logs to the developers regarding this issue. 

[ebr 16169]

I sent logs to the developers regarding this issue. 

 

Hi.  Exactly how?

[gbatistajr 0]

Enabled Debug option and sent log through the Roku app

[ebr 16169]

Okay, there were a lot more instructions on what to do after that...

 

However, for this issue, what we really need to see is your server log.  Instructions for that are in that same link.

 

Most likely, your server platform is not loading an image processor properly and that is the cause of the Roku issue.

[gbatistajr 0]

ok, because it was working fine the first couple of weeks then it just started. Is there something I need to do on my end?

[ebr 16169]

Please provide a server log from when this is happening so we can look at what is going on.  Thanks.

[gbatistajr 0]

ok, well I'm pretty new to all this so forgive me if I'm asking basic questions. I'm not sure how to send this log. I can send the info as far as when it happens, who's logged in etc... 

[ebr 16169]

Instructions for obtaining and attaching a server log are in the topic linked above (How to Report a Problem).  Please create the problem on the Roku and then attach the server log here.

 

Thanks.

[gbatistajr 0]

Please find attached server logs

server logs.doc

[ebr 16169]

Hi.  Can you please attach the entire server log in its original form?

 

Thanks.

[gbatistajr 0]

Here ya go

server logs.doc

[Luke 42077]

I'm unable to read this .doc file. Would you mind attaching in it's original plain text format? Thanks !

[gbatistajr 0]

Let me know if this is ok

server logs.txt

[Luke 42077]

Well that's a start but it's only a small portion. Can you supply the entire log contents? Thanks.

[gbatistajr 0]

That was the entire log. I selected the whole thing

[Luke 42077]

What operating system are you running Emby Server on? What version of Emby Server? What Roku device and what version of the Roku emby app? Thanks.

[gbatistajr 0]

My OS is Windows 10.

Emby server  version 3.5.2.0

My Roku devices are a Roku Ultra and a Roku stick 2016. Happens on both

Roku emby app is  3.0.97

[Luke 42077]

Do you have any server plugins installed, if so, which ones?