Can't play subtitles at all

[condor213 0]

Hello,

 

I have used Plex before but decided to try Emby when it stopped working. Really like the software this far, but there is a major dealbreaker for me. I can't play any subtitles. I have tested with both external srt, srt included in mkv file and subtitle image format in mkv.

 

My settings are: Preferred subtitle language: Any / Subtitle mode: Always play subtitles / Burn subtitles: All complex formats.

Have tried messing around with these settings but still see no option in Web browser or Android app to play subtitles. The "Search for subtitles" menu shows no results.

 

Maybe I'm just stupid and have missed something obvious, so please help me.

[Luke 42077]

Hi there, have you tried turning them on in the video player by clicking the CC icon?

[condor213 0]

Hi there, have you tried turning them on in the video player by clicking the CC icon?

There is no CC icon. Is there an option to enable it?

[Luke 42077]

No option is needed. Where are your subtitle files?

[condor213 0]

No option is needed. Where are your subtitle files?

I have my .srt files in the same folder as the video with the same name as video file.

[Luke 42077]

can you give examples of how they are named as well as your videos? thanks.

[Luke 42077]

Our supported subtitle naming conventions can be found here:

https://github.com/MediaBrowser/Wiki/wiki/Subtitles

 

Thanks.

[condor213 0]

can you give examples of how they are named as well as your videos? thanks.

Ok, here is an example:

 

G:\movies\Some.Movie.2018.BluRay.1080p.x264.Atmos.TrueHD.7.1-HDC\Some.Movie.2018.BluRay.1080p.x264.Atmos.TrueHD.7.1-HDC.mkv

G:\movies\Some.Movie.2018.BluRay.1080p.x264.Atmos.TrueHD.7.1-HDC\Some.Movie.2018.BluRay.1080p.x264.Atmos.TrueHD.7.1-HDC.srt

[Luke 42077]

Ok, that should work fine. Try running a library scan and see if they get picked up. thanks.

[condor213 0]

Ok, that should work fine. Try running a library scan and see if they get picked up. thanks.

Still nothing after library scan. Is there a way to reset all settings and clean reinstall?

[Luke 42077]

Well you can uninstall then reinstall.

[Happy2Play 9780]

The subtitles appear in the media info section for the movie correct?

[condor213 0]

The subtitles appear in the media info section for the movie correct?

No. On every movie, only the .mkv file shows up.

[Luke 42077]

Can you show a folder screenshot? Thanks.

[condor213 0]

here you go:

[Happy2Play 9780]

What shows in the web client for this movie? 

[Luke 42077]

Yea this is really odd because that should work.

[Happy2Play 9780]

Your screenshot shows no metadata also.  Where do you save metadata?

 

Testing showed no issue with exact same named files.

Edited September 2, 2018 by Happy2Play

[condor213 0]

Your screenshot shows no metadata also.  Where do you save metadata?

 

Testing showed no issue with exact same named files.

As I'm new to this program, not sure I understand what metadata means in this context. These are the paths:

 

Do I have to change anything below?

[Happy2Play 9780]

Okay you don't save anything with your media.  What does the web client show for that movie?

[Luke 42077]

Yes can you show the media info for this title from the web app. Thanks.

[condor213 0]

Okay you don't save anything with your media.  What does the web client show for that movie?

Here:

Edit: Looks like the screenshot is corrupted. It doesn't actually have those white spots.

Edited September 3, 2018 by condor213

[condor213 0]

Yes can you show the media info for this title from the web app. Thanks.

Here is media info:

[Happy2Play 9780]

You have no Media Info so Emby has not probed the media or ffmpeg is failing on your system.  Can you Refresh the metadata and post the server log.

 

Should have media info similar to this

[Luke 42077]

Yup, that is it.