Error: TrustFailure (A call to SSPI failed, see inner exception.)

[mippoliti 2]

Hi,

I have installed my new RS2418+ with emby repository but update and license check fails (it seems that the emby server does not connect with emby.media),

Today have tried with another server (debian 9 and another ds418) and works perfect (package problem?).

Please help me because i do not know how to solve.

 

Thank You

Log.txt

[solabc16 379]

Hello @@mippoliti

 

Thanks for the feedback, let's see if we can get to the bottom of this. There can be the odd issue to work through with new platforms, unfortunately we don't have physical h/w available to test on for every kind of machine.

 

If possible can you run the following: https://github.com/MediaBrowser/Wiki/wiki/Synology-:-How-to-Send-us-Support-Logs

 

Best

- James

[mippoliti 2]

Hello @@mippoliti

 

Thanks for the feedback, let's see if we can get to the bottom of this. There can be the odd issue to work through with new platforms, unfortunately we don't have physical h/w available to test on for every kind of machine.

 

If possible can you run the following: https://github.com/MediaBrowser/Wiki/wiki/Synology-:-How-to-Send-us-Support-Logs

 

Best

- James

 

Thank You James,

Done with the log upload!

Another Thank You for the job!

[solabc16 379]

Hello Again

 

I've tracked down the problem from the attached log, we'll have a solution posted later today - I'll let you know.

 

** Ignore, we posted at the same time! - thanks for running **

It would still be helpful if you are able to run this: https://github.com/MediaBrowser/Wiki/wiki/Synology-:-How-to-Send-us-Support-Logs

 

Best

- James

Edited August 27, 2018 by solabc16

[mippoliti 2]

Thank You very mutch

[adgriffi 1]

I was just coming here looking for help for the same thing! DS1618+ here, so it's the same denverton architecture I believe. I can post my logs if you need them, but they're the same as the logs that have already been posted -- SSL / Mono / Cert issue.

 

Looking forward to an updated build!

[solabc16 379]

Hello @@mippoliti, @@adgriffi

 

I've just released an updated build for 'denverton' based machines, you will should see this available in Package Centre as 3.5.2.0-9.

 

If possible, appreciate if you can run https://github.com/MediaBrowser/Wiki/wiki/Synology-:-How-to-Send-us-Support-Logs again, once the update is installed.

 

Let us know how you get on...

 

Best

- James

[mippoliti 2]

James, from 1 year you are my prefered developer, thank You for the fast job!

The update seems work perfect!

I have sent the log.

 

Thnk You !!!!

[solabc16 379]

Hello @@mippoliti

 

You're welcome. Thanks for the feedback and the logs, I've taken a look over them and everything now appears to be in order.

 

Do keep us posted on how you get on, always interested to see how the new machines in the Synology line-up are performing.

 

And of course, if you do need any further assistance, don't hesitate to start another topic in the Synology section on the forum.

 

Best

- James

[adgriffi 1]

Hello @@solabc16,

 

Thanks so much for the quick turn-around! It seems to be running smoothly now on my end too -- adding metadata, updating the plugins, etc. If I run into further issues, I'll be sure to let you know!

 

Thanks,

Adam

[solabc16 379]

Hello @@adgriffi

 

No problem at all, and thanks for the feedback.

 

Best

- James