TV LG 47LM6210-SA restart when try to watch movies

[marcogalvao 0]

Hello;

 

My name is Marco and i am a beginner with Emby.

 

I have two LG TVs and one of them, 47lm6210-sa model, restart all the time i try to watch a movie. This is an older one.

 

I don't know how to proceed to find the problem and adjust it,

 

I'll apreciate some help.

 

Thanks a lot.

Edited August 25, 2018 by marcogalvao

[Luke 42081]

Hi, yes a couple people have reported this on older models but we haven't been able to reproduce it yet. Is the TV firmware up to date?

[marcogalvao 0]

Hello;

 

Thank you for the support.

 

Yes, the firmware is updated, I have tried to update it today but the system did not found a new atualization.

 

I have been using the plextor, but i'd like to change. I think Emby is better.

 

The folders are shown on the TV, i could open it and choose one movie, but when i try to run the TV stops.

Edited August 26, 2018 by marcogalvao

[Luke 42081]

When exactly does this happen? After pressing play?

[marcogalvao 0]

Yes, that correct. 

 

In this TV, the posts of the movies are not showed too, but the other one is ok.

 

Thanks

[Luke 42081]

Ok, we'll look into this, thanks.

[Luke 42081]

Can you also attach the emby server log? You can learn how to do that here:

https://emby.media/community/index.php?/topic/739-how-to-report-a-problem/

 

Thanks !

[marcogalvao 0]

Hello;

 

Attached is the embyserver.txt and some pictures of my tv screen. 

 

I hope help us to solve the issue.

 

Thank you

[ebr 16185]

Hi.  Did you forget the attachments?

[marcogalvao 0]

Hi, something wrong happend.

 

Sorry !!

 

Let me try again.

 

Thank you

embyserver.txt

[Luke 42081]

Ok so this is happening with Dlna. Unfortunately i don't have one of those old models for testing. What kind of media are you trying to play?

[marcogalvao 0]

Ok.

 

i have downloaded it from yts.ag. There are several kinds of media and nothing runs. But i will try with other files in sequence to see what will happen.

 

At least you found the cause of the issue. 

 

The Plex media is running correctly, but the cards of the movies aren't shown so good in the selection screen. Maybe if i send the log of plex midia server to you can help. Can i do ?

 

thanks

Edited September 2, 2018 by marcogalvao

[Luke 42081]

I guess finding out if the other server is transcoding or direct play would help. 

[marcogalvao 0]

Ok. 

 

There are too many files to be uploaded. I have selected some of them to disponibilize to you.

 

Thanks.

Plex DLNA Server.1.log

Plex DLNA Server.2.log

Plex Crash Uploader.log

Plex Media Scanner Analysis.log

Plex Media Scanner Deep Analysis.1.log

Plex Media Scanner.5.log

Plex Update Service Launcher.1.log

Plex Media Server.5.log