Navigating to Movies directory, server hangs and must be restarted.

[tillithz 1]

Dell R720XD

Xeon E5-2680

64GB Ram

Windows server 2016 standard

Emby version 3.5.1.0

Gigabit symmetrical internet connection

 

 

Periodically (anywhere from 10 minutes to 2 hours) the Server becomes sluggish and outright stops responding. All of my client devices react the same, but for simplicity sake I am reporting the issue with the server's web interface.

When clicking the Settings in the upper right corner then clicking the Home icon in the upper left corner it takes me to the home screen where you should see your dashboard but instead all I have is "Home" and "Favorites" at the top.

I have checked Event Viewer and windows logs for Application and this is what it reports:

 

Faulting application name: EmbyServer.exe, version: 0.0.0.0, time stamp: 0x5b36971d
Faulting module name: ucrtbase.dll, version: 10.0.14393.2097, time stamp: 0x5a820a13
Exception code: 0xc0000409
Fault offset: 0x000000000006d658
Faulting process id: 0x228c
Faulting application start time: 0x01d425483c7b1634
Faulting application path: C:\Users\Administrator\AppData\Roaming\Emby-Server\system\EmbyServer.exe
Faulting module path: C:\Windows\System32\ucrtbase.dll
Report Id: 2622dd55-ea98-4664-b69f-6ea321649d91
Faulting package full name: 
Faulting package-relative application ID: 

At the same time in Event Viewer windows logs for Security I have these two logs:

 

Special privileges assigned to new logon.


Subject:
Security ID: SYSTEM
Account Name: SYSTEM
Account Domain: NT AUTHORITY
Logon ID: 0x3E7


Privileges: SeAssignPrimaryTokenPrivilege
SeTcbPrivilege
SeSecurityPrivilege
SeTakeOwnershipPrivilege
SeLoadDriverPrivilege
SeBackupPrivilege
SeRestorePrivilege
SeDebugPrivilege
SeAuditPrivilege
SeSystemEnvironmentPrivilege
SeImpersonatePrivilege
SeDelegateSessionUserImpersonatePrivilege

 

and

 

An account was successfully logged on.


Subject:
Security ID: SYSTEM
Account Name: MEDIA-SERVER$
Account Domain: WORKGROUP
Logon ID: 0x3E7


Logon Information:
Logon Type: 5
Restricted Admin Mode: -
Virtual Account: No
Elevated Token: Yes


Impersonation Level: Impersonation


New Logon:
Security ID: SYSTEM
Account Name: SYSTEM
Account Domain: NT AUTHORITY
Logon ID: 0x3E7
Linked Logon ID: 0x0
Network Account Name: -
Network Account Domain: -
Logon GUID: {00000000-0000-0000-0000-000000000000}


Process Information:
Process ID: 0x380
Process Name: C:\Windows\System32\services.exe


Network Information:
Workstation Name: -
Source Network Address: -
Source Port: -


Detailed Authentication Information:
Logon Process: Advapi  
Authentication Package: Negotiate
Transited Services: -
Package Name (NTLM only): -
Key Length: 0

When Emby is unresponsive and I double click the tray icon to launch a new browser, it fails to connect and if I restart emby server I get an error message that it was unable to restart. I have to exit emby (tray icon remains) then start Emby from the programs folder. Any insight on how to fix this would be great. If I need to provide any more info please let me know, thank you in advance.

 

[Luke 42078]

Hi there, can you please attach the emby server log? Thanks.

[tillithz 1]

here are the latest logs of when the issue occurred. thank you

embylog3.txt

embylog4.txt

[Luke 42078]

Hi there, can you try removing the statistics and reports plugins? thanks.

[tillithz 1]

Hello, I removed the two plugins and it is till happening. 

[tillithz 1]

here are the emby logs at the time. there were no events within 5 minutes of the crash

e5log.txt

e6log.txt

e7log.txt

[Luke 42078]

Hmm, can you try turning off the server's dlna features, then restart the server? Thanks.

[tillithz 1]

I disabled dnla earlier, when reading another post. it has had no affect, problem still exists.

[tillithz 1]

I think going back a version or 2 might be good? I see a few issues like this on the forum since the update to 3.5

[tillithz 1]

I completely uninstalled and reinstalled latest. still having the issue. bit frustrating since I sprung for the premiere and the large investment in the server. 

[tillithz 1]

Is there any other suggestions? I am running on the beta 3.6 right now and it is a little bit more stable but menu navigation is really slow, button links dont work half the time. I have to refresh the page or go to localhost:8096 just to get it to maybe work. 

 

I like Emby when it works, which was a bit over a week ago. It is unusable in this state and unfortunately I cant justify paying for Premiere and not being able to use even the basic software. I understand theres configuration and setup but this is getting to be far too much. 

 

Dare I ask for a refund on the Premiere? I didnt have any problems with Emby prior to purchase and things ran well up until a week ago. 

[Luke 42078]

Hi there, I apologize for the issue. We are looking into this, thanks.

[maegibbons 1287]

Is there any other suggestions? I am running on the beta 3.6 right now and it is a little bit more stable but menu navigation is really slow, button links dont work half the time. I have to refresh the page or go to localhost:8096 just to get it to maybe work. 

 

I like Emby when it works, which was a bit over a week ago. It is unusable in this state and unfortunately I cant justify paying for Premiere and not being able to use even the basic software. I understand theres configuration and setup but this is getting to be far too much. 

 

Dare I ask for a refund on the Premiere? I didnt have any problems with Emby prior to purchase and things ran well up until a week ago. 

 

Whilst I sympathise with your problems, please give luke a chance to look at these issues and investigate.  You only posted about it 1st 36hrs or so ago.

 

Krs

 

Mark

[tillithz 1]

Some good news maybe........

Enabled Debug Logging. Cleared cache, files and browsing history in Chrome. Set display resolution lower (2560 x 1440) 

With these changes the menu has not been sluggish and every button press/link has worked as expected. the server has not crashed in the 15 minutes since doing this so I disabled debug logging and restarted Emby server. 

[Luke 42078]

Thanks for the info. I am looking into this.

[tillithz 1]

emby server is still shutting down. the menu navigation seems good when the server is running.

[tillithz 1]

It appears when any user is logged in navigating or watching content that the admin login starts to have trouble. menu begins to become unresponsive, many settings go missing (like Expert - log section, scheduled tasks, and so on) the moment the user pauses and clicks the back button the Emby server web interface begins to respond. and the missing menu sections appear. Almost as if the server cant handle the load of streaming and configuration. any thoughts? thank you

[maegibbons 1287]

* deleted *

Edited July 30, 2018 by maegibbons

[tillithz 1]

Version 3.5.2.0

Emby Server is up to date

I am navigating to my Movies library locally, the screen shows a grid of 9 x 2 1/2 cover art. If I scroll down to see content beyond 36 (9 x 3) artwork is missing and theres a blank box with the name of the movie under it. It is at this time that the server becomes unresponsive, navigating to any directory, movie, settings, or anywhere, the screen goes white and I get the loading circle indefinitely until I launch the Emby Server again. If I do not scroll and I select from first 36 movies, the server does not hang, movies will play if they are one of the 9 x 3. I can reproduce the hang by navigating to Movies and then scrolling down. 
 
I have no plugins. I've cleared browser cache. Installed latest windows server 2016 updates, restarted server and emby server. There are no logs in Windows Event Viewer at the time (within 20 minutes) this occurs. 
 
Attached you can see the screenshot of when this occurs:
 
 
I rescanned the library, replacing everything. Any insight on this would be great. thank you

embyserver.txt.8-16-2018-0937.txt

embyserver-63670009058.txt.8-16-2018-0921.txt

ffmpeg-remux-21841216-40b4-47aa-adc2-8f853b7a7f55.txt

Edited August 16, 2018 by tillithz

[tillithz 1]

here is a link to previous issue https://emby.media/community/index.php?/topic/61203-web-interface-sluggish-then-server-crashes/&do=findComment&comment=603528 that seemed to be resolved by disabling a specific user. I randomly disabled one user and the issue stopped occurring. frustrating considering the user is configured the same way as the others. 

 

I'm sorry to be the voice of decent but Emby just has to be more reliable because this isnt functional and taking days to resolve major issues just isnt possible. I've exhausted every possible and recommended suggestion, except jumping ship. I've offered to pay for setup, I've provided logs, disabled plugins, dont even have plugins, completely installed server fresh. I'm open to suggestions but really, I dont see anything else at this point I've invested $5k into this server that is literally unusable with Emby. I am a bit frustrated yes, but if we can get a solution that I dont have to go back to every other week that would be acceptable.

[Luke 42078]

Hi, these changes will be up on the beta channel any day now and the server will perform considerably faster:

https://emby.media/community/index.php?/topic/61079-3603-db-changes/

 

Thanks.

[Luke 42078]

Hi, these changes will be up on the beta channel any day now and the server will perform considerably faster:

https://emby.media/community/index.php?/topic/61079-3603-db-changes/

 

Thanks.

[tillithz 1]

well it seems I tracked down the issue.....

 

IF displaying as a "Poster" this problem occurs. ANY OTHER display(Banner, List, Poster Card, Thumb, or Thumb Card) the issue does not happen. 

 

It is frustrating since theres no mention in the logs of the error. 

[tillithz 1]

now, how do I get the other 5 users to not display Posters? 

 

This is absolutely maddening. Come on Emby. Can we please get this working its the start of the weekend. Is there a way to disable Poster display? Is there a way to set the library default view? something? anything?

[Luke 42078]

There isn't a way to change the defaults but most screens have controls to allow you to change the image type that is shown.