Volley Error on Fire TV Stick

[Newtonball76 0]

Since the last update I can't open the App with the Fire TV stick. It works perfectly in the rest of Android devices but here I keep receiving a Volley Error. I can't even log in. I can access via internet browser but I purchased this App, and paid for it so I hope this problem can be fixed. I've restarted and desconected the stick, erased the cache and data, reinstalled the App but still doesn't work

[ebr 16169]

Hi.  Exactly what does the error message say?

[Newtonball76 0]

Hi, the error says this:

 

"VolleyError com.android.volley.VolleyError:"

[fracarvic 1]

Same here since yesterday update with Nvidia Shield and emby server 3.5.0.2.

 

Can't login, uninstalled app and reinstalled and same problem.

 

 

I send logs with "send log" button in app.

Edited August 13, 2018 by fracarvic

[Luke 42077]

Can you please attach the emby server log as well? You can learn how to do that here:

https://emby.media/community/index.php?/topic/739-how-to-report-a-problem/

 

Thanks.

[Newtonball76 0]

This is the last log I've retrieved

20180813.txt

Edited August 13, 2018 by Newtonball76

[Luke 42077]

Great, thanks.

[ebr 16169]

I send logs with "send log" button in app.

 

Can you please tell me what time (EDT) you did that?

 

Thanks.

[fracarvic 1]

Can you please tell me what time (EDT) you did that?

 

Thanks.

 

Approximately 13 Aug 2018 at 12:00 EDT

 

Thanks.

[ebr 16169]

Is this always with the same user?  If so, can you try another one?

[Newtonball76 0]

In my case yes, it's always with the same user. I don't have any other user to try with. The thing is that it worked perfectly until the last update and it still does with my user in every other android device

[fracarvic 1]

The error occurs simply by opening the application (clean install), without trying to enter as a user.

 

If I try to sign manually (setting ip and user/password) the app always says invalid user id or password. I try with different users with no luck. Until monday app are working normally. 

[fracarvic 1]

I installed manually version 1.6.00g with apk and all is working now.

[Luke 42077]

Thanks for the feedback.

[Newtonball76 0]

So, should I install manually the APK or is it better to wait if there's another solution? Will it affect to the payment I've already made for unlocking the App? Is there a trusted download site where I can get the APK? I'm sorry if I ask too many questions. Thanks in advance for everything

[Luke 42077]

So, should I install manually the APK or is it better to wait if there's another solution? Will it affect to the payment I've already made for unlocking the App? Is there a trusted download site where I can get the APK? I'm sorry if I ask too many questions. Thanks in advance for everything

 

We don't have the apk's available for download. We should have a new release up soon, but in the meantime you can always join the open beta programs for the app. Thanks !

[ebr 16169]

Well, first, we need to determine what the problem is .

 

Is there anything interesting about this user?  Like special characters in the password or name or anything? 

[Newtonball76 0]

I think there's nothing relevant, only alphanumeric characters in both name and password

[Luke 42077]

@@Newtonball76, when you say it's working fine on other android devices, what devices do you have? thanks.

[Newtonball76 0]

I meant that the App works in an android 7.1.1 mobile, the other method I've tried is in a couple of computers and in the Amazon Fire TV itself via internet browser, Firefox in both cases, by accessing with Emby Connect introducing my user name and password and accessing to my server. I've tried this with the Amazon Fire TV App and it says that the user ID or the password are incorrect (and they're not, I've checked multiple times)

Edited August 15, 2018 by Newtonball76

[Luke 42077]

Thanks for the info. We'll see what @@ebr thinks. Thanks.

[ebr 16169]

I'm afraid I'm not sure what is going on here.  Please give me a couple of days to investigate and we'll get back to you.

 

Thanks.

[JerryPenguin 3]

@@All

 

I have the same error "Volley.Error" on my Fire-TV as desribed in this topic.

I tried two EMBY Server versions on my QNAP TS-453B:

- 3.5.2.0 and

- 3.6.2.0beta

 

but the error remains.

 

Unfortunately there is no new version in the beta program on AMAZON.

Does anyone have an old working APK for download?

 

 

Thx.

[ebr 16169]

 

@@All

 

I have the same error "Volley.Error" on my Fire-TV as desribed in this topic.

I tried two EMBY Server versions on my QNAP TS-453B:

- 3.5.2.0 and

- 3.6.2.0beta

 

but the error remains.

 

Unfortunately there is no new version in the beta program on AMAZON.

Does anyone have an old working APK for download?

 

 

Thx.

 

 

Can you please follow the instructions to send a log from the app?  Please remember to come back here and provide the requested information.

 

Thanks.

[JerryPenguin 3]

@Chief Bottle Washer

 

I sent you a PM with the log and further information about time of access and client IP address.

 

Thx.