Unknown encoder when transcoding

[Luke 42078]

It's probably the video itself. Can you provide a copy of the media info from the web app? Thanks.

[ctrlaltdefeat 8]

You can find that here: https://i.imgur.com/ieNR6kz.png

 

All of my movies are having this problem, but all are released by the same group and should be identical when it comes to codecs and such

[Luke 42078]

Thanks. @@softworkz will be taking a look at this.

[ctrlaltdefeat 8]

Another interesting thing(which I hadn't noticed sooner because I'm not really using Emby yet, because my movies aren't working)

 

Other files(TV series) display subtitles when streaming, but when playing a synced file, the subtitle track is shown(see image), but aren't actually displayed when playing the video.

https://i.imgur.com/NvLdgqs.png

[Luke 42078]

It's probably all related. Anyhow we know what the issue is and it will be resolved for the next release. Thanks.

[ctrlaltdefeat 8]

I just tested latest beta, and subtitles are now properly being displayed on media playback. However transcoding seems to fail for the movies earlier mentioned.

Even though it still says 'Subtitle codec 94213 is not supported', the logs have changed.

 

https://gist.github.com/CtrlAltDefeat94/1f5d6b2dceff1868b907775d23f16063

[Luke 42078]

What Emby app were you playing from?

[ctrlaltdefeat 8]

Latest Android(phone and tablet) and Windows(laptop), both displayed the subtitles for all files I tried.

Transcoding seems to work for my laptop, but not for my phone or tablet.

[Luke 42078]

What Emby app was that with?

[ctrlaltdefeat 8]

Windows (from the Windows store): Emby 1.1.233.0

Android (from the playstore, both devices): Emby for Android 3.0.21

 

Edit, in the last message, I was referring to the version of the apps when i said "latest"

Edited October 27, 2018 by ctrlaltdefeat

[Luke 42078]

What device and version of android?

[ctrlaltdefeat 8]

Redmi Note 4

Android 7.0 NRD90M

 

Samsung Galaxy Tab S3 (SM-T820)

Android 8.0.0

 

My brother is unable to sync movies to his phone as well, he has a Huawei P8 Lite (Model ALE-L21). But the OS version I'm not sure, I'd have to ask. 

[Luke 42078]

Ok so this is syncing and not playback?

[ctrlaltdefeat 8]

When I sync, I set the quality to 1.5mbps. This works on my laptop, but not on my Android devices.

 

When I do playback(to both Android as Windows), it plays without transcoding, thus isn't crashing. Subtitles even work on all devices.

 

If I were to sync at original quality, it won't transcode, and will play on all devices. Subtitles do work on my laptop<for some files>, but not on any of the Android devices.

 

 

Edit, above mentioned appears to be universal, and not specific to earlier mentioned movies.

Edited October 28, 2018 by ctrlaltdefeat

[Luke 42078]

Ok thanks. We're looking into it.

[Luke 42078]

Ok, the server should never try to mux mov_text into mkv because that is only supported within mp4. So that needs adjustment to handle the subtitles differently. Thanks.