ROKU app closes

[lordbond 2]

I have some videos that when I try to play them the screen will flash a few times and then the application will close. This is for the current 1.17.2 version of the app. I have the original ROKU and the ROKU 3 and both boxes react the same way when launching. I have tried all network speed settings in the setup and no change. On the ROKU 3 I have tried it both wired and wireless and there is no difference in the way it acts. Not sure what other info I need to provide.

 

Also, when I start the app the loading screen is all distorted. I'll try to get a picture of it next time I start it up but I am off to see a pre-screening of Captain America now.

[Tikuf 663]

There is no play back attempt in that log

 

please provide media info and a clean debug server log and ffmpeg log if there is one

 

 

http://mediabrowser.tv/community/index.php?/topic/1209-getting-useful-logs-media-info/

[lordbond 2]

Ok. I will do this when I get off work tonight. I didn't have the debug checked in the server setup.

 

Thanks for the reply

[lordbond 2]

Here are the logs I hope

 

Server log

http://paste2.org/Ix08Uftn

 

Media info

http://paste2.org/16zm8c2k

[Tikuf 663]

Ok this may be related to a server bug. Try hitting force refresh from the web dash editor see if it fixes the issue.

[lordbond 2]

I'm not sure what you mean. Do you want me to go to the movie using the web interface and refresh the data? I've tried refreshing the data a few times and it still isn't working. I also have Mediabrowser ++ and it plays the movies ok.

[Tikuf 663]

Well back to your server log there is no playback attempt in that log at all. so i have nothing to work with.

 

Or does it not get that far?

If it crashes which page does it die on?

Edited April 5, 2014 by Tikuf

[Tikuf 663]

Also what level do you have your server update set at?

[lordbond 2]

When I go to the web interface and refresh the data the movie now plays. How can I make it refresh all the movies?

 

My server level is set to beta

Edited April 5, 2014 by lordbond

[Tikuf 663]

Ya hopefully we can get a fix into the next server re the refresh issue.

[leebo 12]

I don't know if the cause is the same, but I have had this issue once. Deleting all the metadata files downloaded by MB3 and letting it re-download fixed it, at least in my case.

[Tikuf 663]

Pretty sure we have this fixed now the beta will be out in a day or so could you guys please test it to make sure we fixed the problem