Samsung Smart TV UA40H5500 App Crashes.

[Luke 42078]

What about subtitle selection during video playback?

[FrostByte 5392]

What about subtitle selection during video playback?

 

The one where you click [cc] in the OSD works fine.  It's just the on the movies detail screen that doesn't work. 

[Luke 42078]

Ok so @@ECOTV, that could be your workaround for now. We will look at this. Thanks.

[ECOTV 6]

The one where you click [cc] in the OSD works fine.  It's just the on the movies detail screen that doesn't work. 

 

During playback and also on the movie details hangs for me. Though during the playback subtitle selection rarely hangs and let me actually select a subtitle.

 

Ok so @@ECOTV, that could be your workaround for now. We will look at this. Thanks.

 

Oh okay. Thanks. There is a bug on subtitle during playback on direct play. If during direct play an internal subtitle won't show unless you actually go to selection and select it again then after a few second (I think 2 second) the subtitle will appear.

[ECOTV 6]

Also current firmware is 2180 (2017-05-11 last year update) for my TV. Still no new update for this TV.

[ECOTV 6]

So. Got another one to report on the app crashing. If a video goes on to transcode a video (movie or a TV show) then the app crashes. Rarely the transcoding results to app crashing.

[Luke 42078]

@@FrostByte can you reproduce that?

[FrostByte 5392]

Not yet, watched a 4K movie transcoded to 1080p with no problems

[ECOTV 6]

Not yet, watched a 4K movie transcoded to 1080p with no problems

 

Try playing an HEVC either 8bit or 10bit.

[FrostByte 5392]

Try playing an HEVC either 8bit or 10bit.

 

The 4k movie I played was HEVC 10 bit. Does it crash right a the beginning?  The movie I played was only 30 minutes.  I can try another

[ECOTV 6]

The 4k movie I played was HEVC 10 bit. Does it crash right a the beginning?  The movie I played was only 30 minutes.  I can try another

 

It crash upon pressing the enter button and that circular loading appear. Also when crashing to the HDMI source that circular loading is stuck in the screen that restarting is the only way to remove it

[ECOTV 6]

Do you guys have any update on this?

[Luke 42078]

We are looking into it, thanks.

[ECOTV 6]

My emby premiere expires in just 16 days and can't use the Emby app without crashing on my TV. Oh well. That's $4.99 down the drain.

[Luke 42078]

I apologize for the delay. We are still looking into this, thanks.

[Luke 42078]

We've submitted an update to Samsung to resolve this. We can't control how long it will take to get through the Samsung review process but hopefully it won't be too long. Thanks.

[ECOTV 6]

Welp. My premiere subscription is ending at 9/8/2018 so... I will take a rain check to using Emby after it because it still clearly needs work unless you enable free playback on free mode so that I can test it at a later date if and when there is a new version of this (even though without a subscription.)

 

Shouldn't have wasted money on the subscription. Damn!

Edited August 29, 2018 by ECOTV

[ECOTV 6]

*sigh* My subscription ended. So yeah. Thanks anyways for still not resolving it.

[Luke 42078]

0.120 has launched today and includes the fix for this. Thanks.

[ECOTV 6]

0.120 has launched today and includes the fix for this. Thanks.

 

The app on my TV is 0.121 and yet it still crash with the same thing I did when using Emby

[Luke 42078]

Where exactly does it crash? 

[ECOTV 6]

All things I mentioned in this thread. I also told you guys on what I am doing before it crash.

[Luke 42078]

Are you still seeing crashes in the subtitle menu? We are no longer seeing that.

[ECOTV 6]

Are you still seeing crashes in the subtitle menu? We are no longer seeing that.

 

Yes. I still get crashes.

[Luke 42078]

In the subtitle menu?