Emby Server Crash - Windows

[Cybergy 4]

I was checking out a few channels after editing my EPG, and all was well until I selected a channel and an error suggested "a tuner may not be available"/

 

The server console had a popup saying emby crashed;

 

Problem signature:

  Problem Event Name: APPCRASH

  Application Name: EmbyServer.exe

  Application Version: 0.0.0.0

  Application Timestamp: 5b36974f

  Fault Module Name: KERNELBASE.dll

  Fault Module Version: 6.1.7601.24168

  Fault Module Timestamp: 5b1aa77b

  Exception Code: e0434352

  Exception Offset: 0000845d

  OS Version: 6.1.7601.2.1.0.256.1

  Locale ID: 1033

  Additional Information 1: 0a9e

  Additional Information 2: 0a9e372d3b4ad19135b953a78882e789

  Additional Information 3: 0a9e

  Additional Information 4: 0a9e372d3b4ad19135b953a78882e789

embyserver.txt

ffmpeg-directstream-6b4c23e7-63b9-48c7-91a5-85e1741dfed6.txt

ffmpeg-directstream-6e81b755-8e3e-4e82-9d17-aa486b8d30b6.txt

ffmpeg-directstream-95c1926e-99e5-4251-8d3b-f0afd5fb13d2.txt

ffmpeg-directstream-391ccb81-37fa-462c-8f1f-698906bfd7ad.txt

ffmpeg-directstream-0423a450-bed3-4977-a6a3-d574c4e9222f.txt

[Luke 42077]

Was there anything in windows event viewer?

[Cybergy 4]

This was all I could find;

 

 

 

- System 

 

  - Provider 

 

   [ Name]  .NET Runtime 

 

  - EventID 1026 

 

   [ Qualifiers]  0 

 

   Level 2 

 

   Task 0 

 

   Keywords 0x80000000000000 

 

  - TimeCreated 

 

   [ SystemTime]  2018-07-27T21:57:57.000000000Z 

 

   EventRecordID 812 

 

   Channel Application 

 

   Computer Geexbox-PC 

 

   Security 

 

 

- EventData 

 

   Application: EmbyServer.exe CoreCLR Version: 4.6.26628.5 Description: The process was terminated due to an unhandled exception. Exception Info: System.UnauthorizedAccessException: Access to the path 'Global\{6fee10bf020aa5c64035b17e8a4f9566}' is denied. at System.Threading.Mutex.CreateMutexCore(Boolean initiallyOwned, String name, Boolean& createdNew) at EmbyServer.Program.Main(String[] args) at EmbyServer.Program.<Main>(String[] args)  

[Luke 42077]

That's very strange. I haven't seen that before, but that error should be easy to trap and prevent from crashing. In terms of what you can do right now that might help, can you try rebooting your machine?

[Cybergy 4]

Yes, I actually reboot it all the time Luke. For whatever reason, when I watch live TV on Emby something always goes wrong and it doesn't seem to get better without a reboot.

 

I have been using Emby to grab some scheduled recordings after I go to bed and that works well.

 

When I watch live TV I'm just using my provider's app (no recording or ability to edit m3u) and it works ok.

Edited July 27, 2018 by Cybergy

[Luke 42077]

It's really odd because that particular error is something you'd see on server startup, not in the middle of use.

 

In any event, I will have that error trapped for the next beta release if you'd like to try that. Hopefully I'll have it up in the next few days. Thanks.

[Cybergy 4]

Sure I’ll give it a try Luke. I like the app and I’d really like to see it work properly for me.

 

I’ll keep an eye out for the release.

[Cybergy 4]

Another couple of errors this morning.  Emby server crashed.  I was only opening the client app on android, not watching tv, recording, etc.

 

 

Event viewer details;

 

Faulting application name: EmbyServer.exe, version: 0.0.0.0, time stamp: 0x5b36974f

Faulting module name: KERNELBASE.dll, version: 6.1.7601.24168, time stamp: 0x5b1aa77b

Exception code: 0xe0434352

Fault offset: 0x0000845d

Faulting process id: 0x890

Faulting application start time: 0x01d4274048591226

Faulting application path: C:\Users\Geexbox\AppData\Roaming\Emby-Server\system\EmbyServer.exe

Faulting module path: C:\Windows\system32\KERNELBASE.dll

Report Id: 8ad74292-9333-11e8-b4e9-0022641f691c

 

 

===========================

Application: EmbyServer.exe

CoreCLR Version: 4.6.26628.5

Description: The process was terminated due to an unhandled exception.

Exception Info: System.UnauthorizedAccessException: Access to the path 'Global\{6fee10bf020aa5c64035b17e8a4f9566}' is denied.

   at System.Threading.Mutex.CreateMutexCore(Boolean initiallyOwned, String name, Boolean& createdNew)

   at EmbyServer.Program.Main(String[] args)

   at EmbyServer.Program.<Main>(String[] args)

[Luke 42077]

Yea that's the same thing from the other day. I will have that error trapped for the next beta release if you'd like to try that. Hopefully I'll have it up in the next few days. Thanks. 

[Cybergy 4]

This may be unrelated to the error - but I just realized after installing Emby as a service a few days ago, I still had "run server at startup enabled" which certainly causes an Emby crash.

 

That explains the error I was seeing on the server desktop, but I don't think it explains the first instance above.

Edited July 30, 2018 by Cybergy

[Luke 42077]

Emby server 3.5.2 has added a trap for the above error. Thanks.

[Cybergy 4]

Installing the upgrade produced an error - is this related?

 

 

The user account is in the admin group btw

Edited July 30, 2018 by Cybergy

[Luke 42077]

Something is holding a lock on that folder. Try rebooting your machine and then installing from the website. Thanks.

[Cybergy 4]

My thoughts too so I had rebooted and installed again - It did work this time.

 

The access denied error showed up in the logs above as well - "Access to the path 'Global\{6fee10bf020aa5c64035b17e8a4f9566}' is denied".  Could there be some kind of file lock thing going on inside the app?

 

This is a clean install on Windows 7 btw.  Nothing else running but windows media player (sometimes) and antivirus.

Edited July 30, 2018 by Cybergy

[Luke 42077]

 

 

"Access to the path 'Global\{6fee10bf020aa5c64035b17e8a4f9566}' is denied".  Could there be some kind of file lock thing going on inside the app?

 

You're the only person I've ever seen this with on windows before so as of now i don't know the reason. But we're catching it and continuing forward so that allows the server to load.

[maegibbons 1287]

What AV?  Coiuld be holding a lock as part of a real-time scan.

 

Krs

 

Mark

[Cybergy 4]

Avast

[maegibbons 1287]

Next time you update.  Might be worth turning it off.

 

krs

 

Mark

[ebr 16169]

Avast

 

That one has definitely caused problems for us in the past...

[Cybergy 4]

How about MS Essentials, bitdefender, or other free AV tools?

[Cybergy 4]

I disabled the server service just to simplify things. 

 

Roughly at 19:55 I started the Emby Server, chose a channel through the browser and it started to play.  I stopped the channel (went back to home) and moved to the living room.  19:57 I opened the Emby app on android TV and selected a channel to watch.  I got the error that there may not be a tuner available.

 

emby error - 2018-07-30.txt

[Luke 42077]

This server log looks OK in regards to playback of live tv. If it happens again then please attach the complete log file rather than a snippet, and then also submit an in-app log from the android tv app. You can learn how to do that here:

https://emby.media/community/index.php?/topic/739-how-to-report-a-problem/

 

@@ebr will then review.

 

Thanks.

[Cybergy 4]

Ok.  You asked for relevant logs last time I asked what you wanted so I gave you the only details available at the time of the issue.  I'll upload the whole thing next time.

[Luke 42077]

Thanks.

[Cybergy 4]

I had a look at the link you posted.  It's a bit vague on versions and "settings".  I assume for an android TV I should not be using Emby for android, but rather Emby for android tv.  

 

Also the send logs is not found under "settings" as the instructions link suggests.  I can be found in Emby>Options>App Settings>General Display>Debug.  I already had a send logs tile under Emby>Options however, which appears to be the same thing.  I may have posted my logs twice as a result.