Can't start service

[BP325 3]

I downloaded the server and everything was great for a while, then my computer rebooted. I went and logged in to the server site and it was unable to connect. I realized it wasn't running, but when I click on it to run nothing happens. Is there something I'm missing?

[Luke 42078]

Hi, did you start the server application from the windows start menu?

[BP325 3]

Yes

[Luke 42078]

So you're able to use the server from the same machine?

[BP325 3]

No, I'm on my only computer trying to get the service to start from the start menu and even as administrator and nothing happens.

[ebr 16183]

Hi.  Are any logs generated?

 

How to Report a Problem

[BP325 3]

I click on the Emby Server Dashboard icon from the start menu and this is the page that comes up.

[Luke 42078]

Can you do a quick test. Install the latest version from the website on top of your existing version. When the install completes, can you please let me know if the server is running and you're able to access? Thanks.

[BP325 3]

I can log in but the server is not running so I can't get to any screen for the logs I think.

[PenkethBoy 2068]

if you are on 3.5.0/1 or Beta then thats the wrong url

 

try just 

 

localhost:8096 

 

or 

 

localhost:8096/web/index.html#!/dashboard.html

[BP325 3]

Will I lose all my data installing like that?

[BP325 3]

I know from previous experience that when I first install the server runs perfectly but if the computer reboots or I stop the service running then I can't get it running again - nothing happens.

[BP325 3]

I tried the localhost:8096 and same page unable to reach.

[Luke 42078]

Ok I think you are simply trying to launch the web page without first starting up the server program.

 

Does that sound right? You want to launch embyserver.exe before you do anything else.

[BP325 3]

No that's the problem I'm trying to launch the server program and nothing happens.

[Luke 42078]

I think you might actually just be launching a web page shortcut to the server dashboard, and not the program.

 

Can you please locate embyserver.exe in the server's install folder and then double click on that? Thanks.

[BP325 3]

Somehow I don't have an install folder. It just installed the server and I only have two icons in the start menu. Run emby server and open the emby server dashboard.

[Luke 42078]

The install folder will be under windows user appdata. Did you look there?

[BP325 3]

I looked can't find user appdata anywhere.

[Luke 42078]

This is the path, it might be a hidden folder, just FYI:

C:\Users\User\AppData\Roaming\Emby-Server

Replace user with your windows user name.

[BP325 3]

I follow all the steps and there is nothing called appdata anywhere.

[BP325 3]

Ok I found the hidden folder and there are three emby folders emby tray, emby-installlogs, and emby-server. I click the emby-server one choose the system folder in that and click on embyserver application and nothing happens.

[Luke 42078]

Well you wouldn't actually see anything. Now that you've done that, can you now try with the web browser again? thanks.

[BP325 3]

Nope nothing still the same.

[Luke 42078]

What is the full file name of the embyserver application file that you clicked on? did you click, or double click?