Subtitles not showing (sometimes)

[invertedknife 13]

I have found that when i play certain files using the web app, i don't get subtitles, even if they are turned on. i can get them sometimes if i toggle them and restart the playback and do some other voodoo but even that doesn't work reliably. i *think* the problem is only with external subtitles. subtitles are .srt files. they show up reliability if i am using chromecast. 

 

also have the same problem on my samsung smart tv. 

Edited July 22, 2018 by invertedknife

[Luke 42077]

Hi there, can we please look at an example? Please attach the information requested in how to report a media playback issue. thanks !

[invertedknife 13]

Hi there, can we please look at an example? Please attach the information requested in how to report a media playback issue. thanks !

not really sure how to. screenshots don't really show anything. 

[Luke 42077]

What about the other requested information that it mentions? That will be very helpful. Thanks !

[invertedknife 13]

logs attached....

ffmpeg-remux-0ff89337-51d1-4b3b-a131-357f5780155d (not sure).txt

ffmpeg-remux-7ec23718-18c2-4400-8a88-9152472b38ac (yes subs).txt

ffmpeg-remux-dccb1bf4-20b8-4916-a57c-0fe18ab97b80 (no subs).txt

embyserver.TXT

[invertedknife 13]

one more

ffmpeg-remux-15cc073a-51ca-49e6-b228-29ce30a29513.txt (not working again).txt

Edited July 27, 2018 by invertedknife

[Luke 42077]

It doesn't look like you ever enabled subtitles. Can you try turning them on by clicking the CC icon in the video player? Thanks.

[invertedknife 13]

Yeah I did. toggling doesn't do anything. logs attached. toggled a bunch of times. 

New Text Document.txt

Edited July 27, 2018 by invertedknife

[invertedknife 13]

Another set of logs, here i was playing on my sansung MU7000 and the subtitles show up suddenly when i did a rewind. 

New Text Document.txt

[Luke 42077]

Yeah I did. toggling doesn't do anything. logs attached. toggled a bunch of times. 

 

Please accompany this with the corresponding server log. thanks.

[invertedknife 13]

Another set of logs, here i was playing on my sansung MU7000 and the subtitles show up suddenly when i did a rewind. 

server logs

[Luke 42077]

But that's a different playback session you say, right?

[invertedknife 13]

But that's a different playback session you say, right?

 

it should have the other session in it too. but the last one is from streaming it to the tv where the subtitles suddenly showed up when i rewinded. i have all subtitles appear by default so maybe the issue is there? 

 

attached is another log file (see the end)n. in this case the subtitles were not appearing but showed up again when i stopped playing and started again. 

New Text Document.txt

Edited July 28, 2018 by invertedknife

[Luke 42077]

can you zip up some sample subtitles for testing? thanks.

[invertedknife 13]

can you zip up some sample subtitles for testing? thanks.

Season 1.zip

[Luke 42077]

@@invertedknife, for me these subtitles all worked on the first try using Chrome 69.

[invertedknife 13]

@@invertedknife, for me these subtitles all worked on the first try using Chrome 69.

do you have it setup such that emby always enables subtitles by default? for me i have ti that way, maybe that's the issue

[Luke 42077]

Yes that's what i test with.

[invertedknife 13]

Yes that's what i test with.

 

hmm... no idea then. the longs don't show anything?

[Luke 42077]

No, do you see any errors in the browser debug console? As i said those test subs worked for me right on the first try. Thanks.