Unable to play movie on the Shield client

[Lawrage 13]

Hi all,

 

I have an anime movie file that wont play in the Emby Shield client.

 

Its a h264 10bit 1080p mkv file with 5.1 FLAC audio.

 

Logs are attached and I submitted a log through the shield app at the same time.

 

Anything you can recommend I look into?

 

Off topic for this however but is there a better format I can look into to help files play more consistently. 

 

Thanks.

John.

[FrostByte 5392]

@Lawrage it looks like the attachment is missing in your post

[Lawrage 13]

Whoops, file attached.

Log.zip

[ebr 16185]

Hi.  10-bit h264 is not going to be very widely supported but try turning off quicksync on your server.

[Lawrage 13]

The file was not playing with Quicksync on or off.

 

Thanks ebr, I wasnt aware that there was 10bit issues, good to know as in future I will not use these files. I have converted the file to h265 and will load it in tonight and give it a test.

[Luke 42080]

Well it may have originated as 10-bit, but it should play OK with transcoding. I think the issue is that with burning in subtitles, your system just can't do that fast enough. Try turning off the subtitles, and/or acquiring external text subtitles using our subtitle download feature.

[Lawrage 13]

Re-encoded it without the 10bit (same FLAC audio) and its working fine now, no issues.

 

Thanks.

[Luke 42080]

Thanks for the feedback.