iOS app crashes playing video

[newton031 0]

For a lot of the videos on my library, iOS clients are unable to play them. They play fine on the web client, tvOS, etc.

 

Attached are my server logs. Within the last five minutes, I tried to play the same file twice - the 1st time on iOS Emby and the 2nd time on web Emby. I tried both attempts on my iPad. The 2nd time played with no issues, but the first time crashed.

 

Emby iOS is 1.5.2

 

Emby server is Version 3.4.1.0

Log.txt

[Luke 42077]

Hi, we're looking into this, t hanks.

[newton031 0]

Hi, we're looking into this, t hanks.

 

 

Thanks. Any idea on what may be causing it?

[Luke 42077]

We're still looking into it, thanks.

[shelleya7801 0]

Just to throw another data point into the mix.. certain streamed and downloaded files will crash the app on my iPad Pro running ios 12 beta 3 and now 4. Happened on app version 1.5.3, and now again on 1.5.4. Happens with server 3.4.5 and now also with 3.5.0.0.

 

Interestingly the same file doesn’t crash the app on my iPhone X running iOS 12 beta 4 (or 3, previously) using the same app and server versions.

 

The file in particular is a 3.8GB MKV. I made an imgur album with file details pre and post conversion and which crashed the app. Not sure if it’ll be of help at all.

Edited July 18, 2018 by shelleya7801

[shelleya7801 0]

https://imgur.com/a/sTdjXNB

 

Sorry for the double post, mobile wouldn’t let me paste the link.

[Luke 42077]

Thanks for the info.

[jasonsimth 0]

For a lot of the videos on my library, iOS clients are unable to play them. They play fine on the web client, tvOS, etc.

 

Attached are my server logs. Within the last five minutes, I tried to play the same file twice - the 1st time on iOS Emby and the 2nd time on web Emby. I tried both attempts on my iPad. The 2nd time played with no issues, but the first time crashed.

 

Emby iOS is 1.5.2

 

Emby server is Version 3.4.1.0

hey for me it was working smooth on my iPad Pro when it was running on ios 10 however as I have updated to ios 11.3 whenever now I am opening the app it only loads a blank screen on the start up and crashes after a while automatically. How do I fix it?

Edited October 19, 2018 by jasonsimth

[Luke 42077]

We're looking into it, thanks.

[Luke 42077]

Intermittent video crashes are resolved in Emby for iOS 1.6.4. Thanks guys.

[mikkelmcl 3]

I still have problems with an ipad closing the app right away a video is being played

Edited October 21, 2018 by mikkelmcl

[Luke 42077]

I still have problems with an ipad closing the app right away a video is being played

 

Hi there, can you please describe this in more detail? what exactly are you doing?

[mikkelmcl 3]

that's when my ipad is going to play a video and the app closes

 

 

2018-10-21 20:10:19.078 Info HttpServer: HTTP POST http://:8096/emby/Sessions/Playing/Progress. UserAgent: Mozilla/5.0 (X11; Linux armv7l) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/69.0.3497.86 Safari/537.36 CrKey/1.35.134464 2018-10-21 20:10:19.081 Info HttpServer: HTTP Response 204 to . Time: 2ms. http://:8096/emby/Sessions/Playing/Progress 2018-10-21 20:10:19.617 Error HttpClient: Connection to http://:8080/dd.xml timed out 2018-10-21 20:10:19.627 Info HttpServer: HTTP POST http://:8096/emby/Sessions/Playing/Progress. UserAgent: Mozilla/5.0 (X11; Linux armv7l) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/69.0.3497.86 Safari/537.36 CrKey/1.35.137090 2018-10-21 20:10:19.629 Info HttpServer: HTTP Response 204 to . Time: 2ms. http://:8096/emby/Sessions/Playing/Progress 2018-10-21 20:10:19.690 Error Dlna: Error creating PlayTo device. *** Error Report *** Version: 3.5.3.0 Command line: C:\Users\mikkel\AppData\Roaming\Emby-Server\system\EmbyServer.dll -noautorunwebapp Operating system: Microsoft Windows NT 6.2.9200.0 64-Bit OS: True 64-Bit Process: True User Interactive: True Processor count: 4 Program data path: C:\Users\mikkel\AppData\Roaming\Emby-Server\programdata Application directory: C:\Users\mikkel\AppData\Roaming\Emby-Server\system MediaBrowser.Model.Net.HttpException: Connection to http://:8080/dd.xml timed out ---> System.OperationCanceledException: The operation was canceled. at System.Net.Http.HttpClient.HandleFinishSendAsyncError(Exception e, CancellationTokenSource cts) at System.Net.Http.HttpClient.FinishSendAsyncUnbuffered(Task`1 sendTask, HttpRequestMessage request, CancellationTokenSource cts, Boolean disposeCts) at Emby.Server.Implementations.HttpClientManager.CoreHttpClientManager.SendAsyncInternal(HttpRequestOptions options, String httpMethod) --- End of inner exception stack trace --- at Emby.Server.Implementations.HttpClientManager.CoreHttpClientManager.SendAsyncInternal(HttpRequestOptions options, String httpMethod) at Emby.Server.Implementations.HttpClientManager.CoreHttpClientManager.SendAsync(HttpRequestOptions options, String httpMethod) at Emby.Dlna.PlayTo.SsdpHttpClient.GetDataAsync(String url, CancellationToken cancellationToken) at Emby.Dlna.PlayTo.Device.CreateuPnpDeviceAsync(Uri url, IHttpClient httpClient, IServerConfigurationManager config, ILogger logger, ITimerFactory timerFactory, CancellationToken cancellationToken) at Emby.Dlna.PlayTo.PlayToManager.AddDevice(UpnpDeviceInfo info, String location, CancellationToken cancellationToken) at Emby.Dlna.PlayTo.PlayToManager._deviceDiscovery_DeviceDiscovered(Object sender, GenericEventArgs`1 e) MediaBrowser.Model.Net.HttpException at Emby.Server.Implementations.HttpClientManager.CoreHttpClientManager.SendAsyncInternal(HttpRequestOptions options, String httpMethod) at Emby.Server.Implementations.HttpClientManager.CoreHttpClientManager.SendAsync(HttpRequestOptions options, String httpMethod) at Emby.Dlna.PlayTo.SsdpHttpClient.GetDataAsync(String url, CancellationToken cancellationToken) at Emby.Dlna.PlayTo.Device.CreateuPnpDeviceAsync(Uri url, IHttpClient httpClient, IServerConfigurationManager config, ILogger logger, ITimerFactory timerFactory, CancellationToken cancellationToken) at Emby.Dlna.PlayTo.PlayToManager.AddDevice(UpnpDeviceInfo info, String location, CancellationToken cancellationToken) at Emby.Dlna.PlayTo.PlayToManager._deviceDiscovery_DeviceDiscovered(Object sender, GenericEventArgs`1 e) InnerException: System.OperationCanceledException System.OperationCanceledException: The operation was canceled. at System.Net.Http.HttpClient.HandleFinishSendAsyncError(Exception e, CancellationTokenSource cts) at System.Net.Http.HttpClient.FinishSendAsyncUnbuffered(Task`1 sendTask, HttpRequestMessage request, CancellationTokenSource cts, Boolean disposeCts) at Emby.Server.Implementations.HttpClientManager.CoreHttpClientManager.SendAsyncInternal(HttpRequestOptions options, String httpMethod) at System.Net.Http.HttpClient.HandleFinishSendAsyncError(Exception e, CancellationTokenSource cts) at System.Net.Http.HttpClient.FinishSendAsyncUnbuffered(Task`1 sendTask, HttpRequestMessage request, CancellationTokenSource cts, Boolean disposeCts) at Emby.Server.Implementations.HttpClientManager.CoreHttpClientManager.SendAsyncInternal(HttpRequestOptions options, String httpMethod)

 

 

[Luke 42077]

Hi, can you please attach the complete log file? Thanks !

[mikkelmcl 3]

Hi, can you please attach the complete log file? Thanks !

 

have sent an email to you

Edited October 22, 2018 by mikkelmcl

[Luke 42077]

What model ipad?

[mikkelmcl 3]

What model ipad?

ipad 4

[Luke 42077]

ipad 4

 

Ok, that's iOS 10, right?

[mikkelmcl 3]

yes version 10,3,3

[Luke 42077]

Ok thanks. It looks like we have an iOS 10-specific issue and we'll need to get an update out for it. Thanks.

[mikkelmcl 3]

it works now. 1000 thanks for the help

[Luke 42077]

Thanks for the feedback.

[Rohanaj 15]

@@Luke, one of my iPads is also an iPad 4 running 10.3.3.  The latest update seems to have solved the issue of it crashing that @@mikkelmcl mentioned, but an interesting thing popped up now.  If I'm watching a video in landscape orientation, when I stop playing it and hit the "<" back arrow to get out of the video, the Emby dashboard shows in portrait orientation instead of landscape and also seems to be a different resolution than the dashboard normally is.  Rotating the iPad to portrait and then back to landscape gets it to shift back to normal resolution landscape orientation again, but it happens consistently whenever I exit a video on this version.

 

It doesn't seem to be affecting playback though, from what I can tell.

[Luke 42077]

Thanks for the info. We'll take a look.