why can not I see these two films?

[Askbruzz 1]

Hello,

 

i have a problem with two film and i don't know why. One film is in FUllHD and one in 4K.

 

When i click play start the loading image but nothing more happen, after few second the player ask me if there is a problem, i click yes but nothing change.

After this my NAS start to do something and the CPU jump to 100% until i restart my NAS.

attached there is the logs.

 

ps. DSM is up to date and emby too

 

thanks you .

log server.txt

Log-transcode1.txt

Log-transcode2.txt

Edited July 2, 2018 by Askbruzz

[mastrmind11 722]

2 things.  The subtitles and the audio track (TrueHD, which is being transcoded to AAC).

[Luke 42077]

The subtitles have to be burned in with transcoding and it looks like your system just can't do that fast enough. Try turning off the subtitles.

 

For more efficient playback, consider acquiring external text srt subtitles. Our subtitle downloading features can help with that. Thanks.

[Askbruzz 1]

The subtitles have to be burned in with transcoding and it looks like your system just can't do that fast enough. Try turning off the subtitles.

 

For more efficient playback, consider acquiring external text srt subtitles. Our subtitle downloading features can help with that. Thanks.

Thanks, i will try

 

But it's normal that the player send me the error "too many errors, give up"? And then the cpu nas still remaining to 100% load

[Luke 42077]

We can improve that part of it, thanks.

[Askbruzz 1]

Ok, i have tried to change format but without success. can't see these film.

[Luke 42077]

What exactly did you do?

[Askbruzz 1]

clicked on play and then i tried to change the language format from truhd to dolby, without success, the player still loading but nothing happen.

[FrostByte 5392]

Have you tried converting your subtitles to text based or downloading srt format?  SRT don't need to be burned in like the graphic style subtitles which causes transcoding.

[Askbruzz 1]

In the player the subtitles are disabled.

[Happy2Play 9780]

At least in the log provided there was a playback error that forced a full transcode and the synology isn't powerful enough.  What is the playback client?

TranscodeReasons=DirectPlayError,AudioBitrateNotSupported&allowVideoStreamCopy=false

[Askbruzz 1]

 

At least in the log provided there was a playback error that forced a full transcode and the synology isn't powerful enough.  What is the playback client?

TranscodeReasons=DirectPlayError,AudioBitrateNotSupported&allowVideoStreamCopy=false

 

My Samsung TV with Amazon Fire Stick

[Luke 42077]

Please follow the instructions at the bottom of the page here and submit an in-app android tv log:

 

https://emby.media/community/index.php?/topic/739-how-to-report-a-problem/

 

Then @@ebr can take a look at that. Thanks.