Emby Not Loading On Roku

[EarlyCuyler 1]

Instructed to start a new post here per this thread:  https://emby.media/community/index.php?/topic/60008-roku-tv-stuck-on-welcome-to-emby/

 

Roku build is 8.0.0.4184

Emby on Roku is showing 3.0.84

Emby Server Version 3.4.1.18 beta

 

I have the same issue as the other post.  When I click on the server in the Roku channel, it just stops and never loads.  I installed the channel via the Roku webstore and from in the Roku itself.  Does the same thing either way I install it.  I even reinstalled the server to the beta version.  No change.

[ebr 16169]

When I click on the server in the Roku channel, it just stops and never loads.  

 

That is different from what is described in the other thread which is why I asked to create this thread.  The other said it was after logging in with a user and it was traced to their firmware version (which is different from yours).

 

Exactly what do you see on the screen when this happens?  You never get the list of users?

[EarlyCuyler 1]

I get to the select a server screen, pick mine, then pick my screen name, then it freezes.

Edited June 21, 2018 by EarlyCuyler

[speechles 2055]

https://my.roku.com/account/add?channel=EmbyBlueNeon

 

Add the above to your roku. Once you do can you log in within the blue neon app or does it give an error of some kind?

 

EDiT:

 

forgot to add, you must log into the roku website for the link to work, once you login to the website it will redirect you to the correct app. After you do add the channel. It will say wait 24 hours, blah blah.. Don't wait, go to settings and do the system update on your roku and it will pull the channel down immediately.

Edited June 21, 2018 by speechles

[ebr 16169]

I get to the select a server screen, pick mine, then pick my screen name, then it freezes.

 

Exactly what do you see when it "freezes"?

[EarlyCuyler 1]

Exactly what do you see when it "freezes"?

The loading wheel shows up and doesn't move at all. It never does anything.

 

I'll try installing the other channel when I get home tomorrow.

[ebr 16169]

Okay, so that is different as well as, with the firmware issue, the wheel continues spinning.

 

So, more than likely, your app is crashing for some reason.  We just have to figure out the reason.

[EarlyCuyler 1]

Well, I figured it out.  Had to open the port.  Didn't realize you can't do live channels without Premiere though.  So guess I have to use that now.  Thanks for your help guy.

[Luke 42077]

Thanks for the feedback !

[ebr 16169]

Hmmm... Which port?  If you were getting as far as seeing a list of users it seems connectivity was already good.

 

I'd like to figure out exactly what was going wrong so we can make the app react better.

 

Thanks.

[EarlyCuyler 1]

It was port 8096. When I opened it in my router it worked fine.

[ebr 16169]

Was this Roku on the same network as the server or no?

[EarlyCuyler 1]

Yes it was.

[ebr 16169]

I'm wondering if it was some sort of reset on your router that actually fixed the problem.  From within your LAN, the port mapping shouldn't be a factor.

[BorgSquared 2]

I am having the exact same issue. It started yesterday for reasons unknown. It only seems to affect my Rokus connected via ethernet but works fine on those using Wi-Fi.

 

I installed the Blue Neon app and that one actually works but looks terrible.

 

I am using server version 3.4.1.0 and app 3.0 build 84.

 

Roku FW: 8.1.0 build 4131

 

After selecting a user from the login screen it gets stuck at welcome to emby. I checked the logs and there aren't any errors and it shows it has properly authenticated.

 

Edit: The one that worked via Wi-Fi was the Roku 3. Apparently even after connecting to Wi-Fi with the Roku 2's it still doesn't work. So connection method doesn't have any effect after all. 

Log.txt

Edited June 27, 2018 by BorgSquared

[ebr 16169]

Is it just 4131 or 4131-29?

[BorgSquared 2]

It does not mention a -29 in the system update page. So I assume the former is the correct answer.

 

Edit: This is for the Roku 2 and the only ones not working. I haven't checked what FW the Roku 3 is running because it works fine.

Edited June 28, 2018 by BorgSquared

[BorgSquared 2]

Sorry my mistake it is 4131-04. It turns out the system update page doesn't have the full build number. I should have been using the about page.

 

Also, I am certain the issue arose due to the roku update after noticing the date of the latest update coincides with the start of the problem.

 

I have tried using the special page to change from "release" to "stable" or rollback to an old version but it won't work. I cannot rollback or change the build channel.