Transcoding doesn't work for 8 of 10 users

[pappaq 8]

Hello there, I've got the following issue. For 2 of 10 users the transcoding of all tested movies work, but for the other 8 some movies doesn't. The server transcodes via software, so no hardware transcoding and for the two working users it runs like a charm. The problem accures in the intranet and over the https connection.

 

Logs are attached.

 

Any ideas?

 

cheers

[ebr 16187]

Hi.  What does "doesn't work" mean?

 

What app(s) are the different users using?

[pappaq 8]

I've tried it with every user on emby theater. Doesn't work means, that some movies, are not getting transcoded on 8 of the 10 users. But the remaining two work well with all movies.

[Luke 42083]

What do you mean by not getting transcoded?

 

I'm uncertain about what the problem is. Thanks.

[pappaq 8]

Ok. When I log in with one of the working users, the playback with transcoding works for every movie. But that only works with 2 of 10 users. When I log in with one of the 8 other users, the exact same movie won't play, if it needs transcoding. The spinning circle just does its thing and nothing happens. With the working users, the transcode starts in a matter of one second and the playback begins.

[Luke 42083]

Can you try a different video?

[Happy2Play 9783]

Have you changed the Transcoding options at all? Dashboard-Transcoding

[pappaq 8]

Can you try a different video?

I have an some work and some don't, as I mentioned above. Do you need the logs of another attempt with a different movie?

[pappaq 8]

Have you changed the Transcoding options at all? Dashboard-Transcoding

I don't thinks so. I've changed the temp folder location from default. But that was my first thought trying to solve it. I wondered if it had anything to do with permissions in windows and changed it but the problem persists.

[pappaq 8]

Here with another movie.

[pappaq 8]

I've found the failure. The subtitle option was set to standard in the 8 not working profiles. I've set it to "no subtitles" now and it works like a charm. Thank you guys anyways.

 

cheers