Playback Error No compatible streams are currently available

[danioj 9]

Emby Server : Version 3.4.1.0

OS: UnRAID 6.5.2

Deployment: Docker https://github.com/MediaBrowser/Emby.Build/tree/master/unraid-templates/Emby

Client: Android 2.9.92

SSL Certificate: YES, via sslforfree.com

Firewall: port 8920 open and forwarded.

 

Today I tried to setup Emby for remote access. I have had no success.

 

 I can log into the server remotely but when I come to select a video to play I get the following error:

 

"Playback Error No compatible streams are currently available"

 

I can log in and play video on the LAN just fine but just not when I engage a remote connection.

 

The log snippet indicates this error:

    InnerException: Interop+OpenSsl+SslException
    Interop+OpenSsl+SslException: SSL Handshake failed with OpenSSL error - SSL_ERROR_SSL. ---> Interop+Crypto+OpenSslCryptographicException: error:14094416:SSL routines:ssl3_read_bytes:sslv3 alert certificate unknown
     --- End of inner exception stack trace ---
     at Interop.OpenSsl.DoSslHandshake(SafeSslHandle context, Byte[] recvBuf, Int32 recvOffset, Int32 recvCount, Byte[]& sendBuf, Int32& sendCount)
     at System.Net.Security.SslStreamPal.HandshakeInternal(SafeFreeCredentials credential, SafeDeleteContext& context, SecurityBuffer inputBuffer, SecurityBuffer outputBuffer, Boolean isServer, Boolean remoteCertRequired)
     at Interop.OpenSsl.DoSslHandshake(SafeSslHandle context, Byte[] recvBuf, Int32 recvOffset, Int32 recvCount, Byte[]& sendBuf, Int32& sendCount)
     at System.Net.Security.SslStreamPal.HandshakeInternal(SafeFreeCredentials credential, SafeDeleteContext& context, SecurityBuffer inputBuffer, SecurityBuffer outputBuffer, Boolean isServer, Boolean remoteCertRequired)
    InnerException: Interop+Crypto+OpenSslCryptographicException
    Interop+Crypto+OpenSslCryptographicException: error:14094416:SSL routines:ssl3_read_bytes:sslv3 alert certificate unknown

I have interrogated the forums and tried the fix around changing the Secure Connection Mode. I have tried them all, it does not help.

 

Can anyone suggest how I might fix this?

 

Thanks

 

Dan

[Luke 42078]

Hi there, please attach the complete emby server log, thanks !

[danioj 9]

Hi there, please attach the complete emby server log, thanks !

 

Thanks for replying to my post. Full logs for server and ffmpeg attached.

emby_server_log_20180602.txt

emby_ffmpeg_log_20180602.txt

[Luke 42078]

Thanks, what device are you trying to play from?

[danioj 9]

Thanks, what device are you trying to play from?

 

It is a Samsung Galaxy S9. Latest updates applied.

[danioj 9]

Is there anything I can do to help debug the issue - assuming it is one of course and not just something I have or haven't done?

Edited June 2, 2018 by danioj

[Luke 42078]

Ok, I would suggest trying again with the next release of the app. The workaround in the meantime is playing over http. Thanks.

[danioj 9]

Ok, I would suggest trying again with the next release of the app. The workaround in the meantime is playing over http. Thanks.

Damn, then it is a bug. I think I'll wait. I'd prefer VPN or an https via an independent reverse proxy solution before http and that takes time. So, next app version sounds better. When is the next version of the Android app with a fix due for release?

[Luke 42078]

Hopefully we'll have it on the beta channel soon. Thanks.

[danioj 9]

Hopefully we'll have it on the beta channel soon. Thanks.

Thanks, Luke. I have just installed the EmbyServer docker version that is on the beta channel so I can test.

 

It's currently on Version 3.4.1.1 beta. Which version will include the fix, 3.4.1.2?

[Luke 42078]

I mean the beta channel of the Android app in the play store. Thanks.

[danioj 9]

I mean the beta channel of the Android app in the play store. Thanks.

Hi Luke. It's been a while and the Android App Beta Channel is still on March version.

 

Any update on when the fix for this issue is going to be rolled out?

[Luke 42078]

We are still working on the next release of the app, thanks !

[danioj 9]

Just to close the loop on this, confirm as of today this issue is fixed.

[Luke 42078]

Thanks for the feedback.