Emby keeps crashing on multiple devices

[nb0023 0]

By crashing I mean the video stops playing. It either hangs or I'm taken back to the menu.

 

I'm having the same problem no matter which file I play. I'll goto play a video and it'll work for an x amount of time but after it either hangs (stops at certain point and doesn't play again) or it stops playing the video and takes me back to the screen to select another video to play (on Kodi). I'm having the same problem on my phone using the Emby for Android, Chrome browser (on a pc and macbook), and on a FireTV2 using Kodi and the Emby add on. 

 

The H: drive is an external WD Red drive attached to my computer. 

 

 I tried looking through the logs but I dont see anything. I uploaded a log around 10 mins ago at 5:40 PM PST from my Fire TV 2. The username is "PC". I was playing Homeland - S07E11 - All In WEBDL-1080p.mkv. Please let me know if I should provide more info

 

Kodi Fire TV 2

Emby app 

Kodi 17.6 with Emby add on

Emby ServerVersion 3.4.1.0

ffmpeg-transcode-c6471ad6-fd3d-4426-bb79-fd2e636ce01d.txt

ffmpeg-transcode-c6471ad6-fd3d-4426-bb79-fd2e636ce01d.txt

ffmpeg-transcode-737d8b08-2d60-4941-ade7-212dfab38e59.txt

server-63662432785.txt

Edited May 21, 2018 by nb0023

[Luke 42086]

Hi, thanks. @@ebr will look at the firetv logs.

 

While we wait, can we look at the browser session? Please attach the information requested in how to report a media playback issue. thanks.

[nb0023 0]

Hi, thanks. @@ebr will look at the firetv logs.

 

While we wait, can we look at the browser session? Please attach the information requested in how to report a media playback issue. thanks.

Hi i've attached the ffmpeg  logs. I'm not sure what exactly you are looking for

[Luke 42086]

First can you please discuss what happened? Thanks.

[Luke 42086]

Also, what is your H: drive?

[nb0023 0]

Also, what is your H: drive?

Sorry I've updated the OP with more details on the problem and I also attached another log 

[Luke 42086]

It looks to me like a problem reading from the drive. As a test can you setup a library with one or two videos on your C: drive and see how that compares?