Subtitles Not Displaying On Xbox

[Scott310 137]

Hi there,

 

I checked and the subtitles work just fine on PC but Xbox will not display .srt subtitles for me. 

 

Is anyone else noticing this?

 

They aren't displaying in Ember either.

[Scott310 137]

Oh correction on my part. e issue I am referring to is with .sub and .idx files not displaying.

[Luke 42078]

Hi there, can we please look at an example? Please attach the information requested in how to report a media playback issue. thanks !

[Scott310 137]

Here is the log.  I think this might be the right one.  I tried playing the movie in both ember and Emby and both would not display the subs.

Log234.txt

[Scott310 137]

Any thoughts on this?  I think I've provided what you need but let me know if you need anything else.

 

Thanks!

[Luke 42078]

and the server log?

[Scott310 137]

Sorry here you go.  I think this is the right one.

ServerLog12.txt

[Luke 42078]

The log looks OK. Can you provide a sample video for testing? Thanks.

[Scott310 137]

I'm uploading the movie to my one drive now.  The subs play fine in VLC media player as well as the PC download of Emby theater.  The only place they don't display is xbox one.

[Scott310 137]

I have to leave for a little while but I should be able to post the link to my one drive later tonight.  Thanks for the help!

[Scott310 137]

Ok @@Luke I am sending the link to the movie file now in your DM's

[Scott310 137]

Hey @@Luke just checking back to see if you had had the opportunity to test the file I sent?

[Scott310 137]

Any word on this?

[Luke 42078]

Thank you for your patience.

[Scott310 137]

No worries just checking back. Thanks for looking into it.

[Luke 42078]

I tested these subtitles and they are working just fine for me. Based on your log it appears the subtitle track was never selected.

[Scott310 137]

Thanks for the reply @@Luke. I wish the solution were that easy. I tried ticking the subs on and off multiple time and they still will not display.

[Scott310 137]

I just checked again and with this file it seems there are two sets of subs. The full English subs will display for me but the forced one do not.

[Luke 42078]

ok well you only gave me one set of subtitles.

[Scott310 137]

The ones I gave you should be the forced subs that are not displaying.

[Luke 42078]

Whether they are forced or not, what i'm saying is, i selected them and then i saw subtitles. 

[Scott310 137]

That's strange. Then I don't know why I am not able to see them. Maybe I'll just have to try a different sub file because it definitely doesn't show for me. Thanks for looking into it.

[FrostByte 5392]

If you have any sub/idx files you want to post I'll add them to one of my movies and give it a try.  All of subtitles are srt and work fine.