Fire TV 4K Ultra Pendant (Gen 3) won't play subtitles

[Jrod696 28]

It will not play subtitles, it sees them and the box is checked but there is nothing, I also tried extracting on the fly and that did not work either. On the fire sticks they do play just fine from the same file.

 

The Fire TV is using software version 1.5.65a

I have also sent the logs as well.

[Luke 42078]

Hi there, can you please also attach the emby server and ffmpeg log? Thanks.

[Jrod696 28]

Hi there, can you please also attach the emby server and ffmpeg log? Thanks.

There is no log, not sure if its because its direct play but no log for the file on the server.

last ffmpeg log was from last night when I was watching something on the Fire Stick

[Luke 42078]

There should still be an emby server log though, right?

[Jrod696 28]

There should still be an emby server log though, right?

Yep

Edited May 6, 2018 by Jrod696

[ebr 16178]

It will not play subtitles, it sees them and the box is checked but there is nothing, I also tried extracting on the fly and that did not work either. On the fire sticks they do play just fine from the same file.

 

The Fire TV is using software version 1.5.65a

I have also sent the logs as well.

 

Exactly what kind of subtitles?  PGS, perhaps?

[Luke 42078]

Yes what kind of subtitles, and are they embedded or external? I do not see any requests for subtitles in your server log so I'm guessing they are either embedded, or the track wasn't actually selected. Thanks.

[Jrod696 28]

They are embeded in the file, and on Fire TV in the subtitles it says they are there and has a check mark in the box showing them as selected. In fact they are Forced subtitles and flagged as as forced and default.

Only the new Fire TV has the issue, the other Gen 2 Fire TV Sticks play the subtitles by default just fine without issue.

 

Here is the Subtitle data from the file

 

Text
ID                          : 3
Format                      : PGS
Muxing mode                 : zlib
Codec ID                    : S_HDMV/PGS
Codec ID/Info               : Picture based subtitle format used on BDs/HD-DVDs
Duration                    : 2 h 10 min
Bit rate                    : 656 b/s
Count of elements           : 136
Stream size                 : 627 KiB (0%)
Language                    : English

 

Default                     : Yes
Forced                      : Yes
 

 

 

Edited May 5, 2018 by Jrod696

[Jrod696 28]

So a second update, if I change it to 1Mbps forcing it to transcode the subtitles show up, if it is direct playing they do not.

 

I then went and downloaded the SRT file and put it in the folder named accordingly and it sees it as well, when I select the SRT file the subs show up while direct playing.

Edited May 5, 2018 by Jrod696

[Luke 42078]

So only with direct play there is a problem with the pgs subtitles, is that correct?

[Jrod696 28]

So only with direct play there is a problem with the pgs subtitles, is that correct?

 

Through all the different variations of testing I have done it appears that is correct, if there are embeded PGS subs and it direct plays it sees them and you can select them but they will not display.

Edited May 5, 2018 by Jrod696

[Luke 42078]

Ok we'll see what @@ebr thinks. Thanks.

[ebr 16178]

It is the compression on the subs.  Exo doesn't support that right now but they have added support in the dev line so we should get it soon.