Emby WMC- using external player stopped working

[thewallace 6]

In 'Emby for WMC Configurator" I've always pointed it to my Cyberlink Powerdvd 16 to play video. But after upgrading Emby for WMC to 3.0.307 this feature stopped working. Clicking on play in WMC just 'pings' instead of playing it in Powerdvd. 

 

Is there a internal setting in WMC that got flipped somehow to disable externals players, etc. See attached.

Edited April 28, 2018 by thewallace

[Luke 42077]

Can you please attach the Emby for WMC log? You can learn how to do that here:

https://emby.media/community/index.php?/topic/793-how-to-report-a-problem/

 

Thanks.

[thewallace 6]

The log in the media browser-classic folder shows this, 500 server error. Any idea where this is configured? 

 

2018-04-28 07:49:50.1335,Info,,Sending Http Get to http://192.168.x.x:8096/emby/Users/638aa925-6af7-4fe6-af4f-7fdafc036b09/Items/9f88b9d43c3c9ea8e59327626cffb7fe/Intros?format=Json,1,Application

2018-04-28 07:49:50.1335,Info,,No intros found for West Side Story,1,Application

2018-04-28 07:49:50.1735,Debug,,Creating a new instance of ConfigurableExternalPlaybackController,21,Worker thread for Common

2018-04-28 07:49:50.1835,Info,,Generic about to play West Side Story(x:\West Side Story) ,1,Application

2018-04-28 07:49:50.1835,Debug,,Having to get media experience by reflection due to bug in Windows 7,1,Application

2018-04-28 07:49:50.1835,Debug,,GetMediaExperienceUsingReflection was unsuccessful,1,Application

2018-04-28 07:49:50.2235,Info,,Generic playing West Side Story,1,Application

2018-04-28 07:49:50.2335,Debug,,Sending Http Post to http://192.168.x.x:8096/emby/Sessions/Playing?CanSeek=False&IsPaused=False&IsMuted=False&ItemId=9f88b9d43c3c9ea8e59327626cffb7fe&QueueableMediaTypes=Audio&PlayMethod=DirectPlay&format=Json,1,Application

2018-04-28 07:49:50.2435,Error,,Error getting response from http://192.168.x.x:8096/emby/Sessions/Playing?CanSeek=False&IsPaused=False&IsMuted=False&ItemId=9f88b9d43c3c9ea8e59327626cffb7fe&QueueableMediaTypes=Audio&PlayMethod=DirectPlay&format=Json ( Exception.  Type=System.Net.WebException Msg=The remote server returned an error: (500) Internal Server Error. Src=System Method=UploadDataInternal Line=0 Col=0 [n] StackTrace= [n]    at System.Net.WebClient.UploadDataInternal(Uri address,, String method,, Byte[] data,, WebRequest& request) [n]    at System.Net.WebClient.UploadString(Uri address,, String method,, String data) [n]    at MediaBrowser.ApiInteraction.MbHttpClient.Post(String url,, String contentType,, String postContent) ),1,Application

2018-04-28 07:49:50.2435,Error,,Error playing item:  ( Exception.  Type=MediaBrowser.Model.Net.HttpException Msg=The remote server returned an error: (500) Internal Server Error. Src=MediaBrowser Method=Post Line=0 Col=0 [n] StackTrace= [n]    at MediaBrowser.ApiInteraction.MbHttpClient.Post(String url,, String contentType,, String postContent) [n]    at MediaBrowser.ApiInteraction.ApiClient.Post[T](String url,, Dictionary`2 args,, SerializationFormats serializationFormat) [n]    at MediaBrowser.ApiInteraction.ApiClient.Post[T](String url,, Dictionary`2 args) [n]    at MediaBrowser.ApiInteraction.ApiClient.ReportPlaybackStart(String itemId,, Guid userId,, String playMethod) [n]    at MediaBrowser.Application.ReportPlaybackStart(String id,, Boolean isStreaming) [n]    at MediaBrowser.Library.Playables.ExternalPlayer.ExternalPlaybackController.PlayMediaInternal(PlayableItem playable) [n]    at MediaBrowser.Code.ModelItems.BasePlaybackController.Play(PlayableItem playable) ),1,Application

 

Edited April 28, 2018 by thewallace

[ebr 16169]

Make sure your server is up to date.

 

You might also want to try the beta version of EMC.

[thewallace 6]

[Make sure your server is up to date.You might also want to try the beta version of EMC]

 

Yep both are up to date, I installed the beta of emc with no change. The error log looks like emc is trying to hit a different IP than emby server uses. Any idea where this IP is set?

[ebr 16169]

Exactly what version is the server and app?

 

The url that is failing is a standard progress report.  Why do you think the IP is wrong?

[thewallace 6]

I just installed the new server 3.4.1.0 and then reinstalled Emby for WMC over top. All ok now. I've seen this happen a couple of times in the past with the same fix. This time it was finicky though. Cheers.

[Luke 42077]

Thanks for the feedback.