streaming over WAN doesn't work

[Caccamo 0]

it's not a connection problem. i can access with Emby connect in my homepage and library stuff. 

When i start to play somenthing happen this.

 

- Via Web i receive the message "No compatible streams are currently available. Please try again later or contact your system administrator for details."

 

- Via IOS APP when i start to stream it start the loading circle and never playback. it reamin stuck and i don't receive any error messages.

 

I supposed my WAN upload speed wasn't enoough ad i try also  to set "Internet streaming bitrate limit (Mbps):" to 1, but nothing changed.

 

those are the log.

 

What's the problem?

 

Thank you in advance

Log.txt

ffmpeg-transcode-9ef75e84-879b-4b61-8a29-68bef32b0d71.txt

Edited April 20, 2018 by Caccamo

[Caccamo 0]

Anyone can help me?

[Luke 42077]

Hi, and this is all fine from inside your network?

[Caccamo 0]

Hi, and this is all fine from inside your network?

Yes. Local all work without problems since 3 months. Only now i need wan streaming and it’s never works

[Luke 42077]

Ok please try again with the next release of the iOS app. Thanks.