Update to 3.0.5192.19560 hangs

[Starlionblue 82]

The Dashboard is telling me to restart in order to update to 3.0.5192.19560. I click restart. The server shuts down but never comes back up. No sign of it in task manager.

 

I can (re)start MB Server manually but when I do that it is still on 21314. And then of course dashboard tells me to restart in order to update.

 

I have tried reinstalling by downloading the new installer but when I try that even with MB Server shut down it gets an I/O error, "file locked by other user".

 

Log attached. Any help much appreciated.

server-63531246879.log

Edited March 24, 2014 by Starlionblue

[ebr 16177]

Is there an update log?

 

Sounds like something is locked on the machine preventing us from updating.

[Starlionblue 82]

Hi ebr and thanks for answer. Was not aware there was an update log.

 

I found the update log and saw the following.

Mediabrowser.Updater.exe Information: 0 : Creating backup by moving C:\Users\Stuffer\AppData\Roaming\MediaBrowser-Server\System to C:\Users\Stuffer\AppData\Roaming\MediaBrowser-Server\System.old
Mediabrowser.Updater.exe Error: 0 : Error creating backup. The process cannot access the file because it is being used by another process.
Mediabrowser.Updater.exe Error: 0 : Final extract failure.  Installation aborting.

No mention of what that process might be. Anyway I renamed the system folder to system.old and retried the installation from the downloaded installer. It worked. Yay.

 

Still can't see my TV as a DLNA target, which is weird because I use it with DLNA together with other stuff... But that's another matter entirely.

 

Thanks! and let me know if I can provide any useful information to you guys.

 

 

 

[LurchZA 4]

Hi Starlionblue,

 

I had a similar problem before and Luke suggested I delete everything in the ScheduledTasks folder and then I was able to update.

 

You can find it here:

 

C:\Users\<USER ACCOUNT WHERE MEDIA BROWESR IS INSTALLED>\AppData\Roaming\MediaBrowser-Server\data\ScheduledTasks

[Starlionblue 82]

Hi Starlionblue,

 

I had a similar problem before and Luke suggested I delete everything in the ScheduledTasks folder and then I was able to update.

 

You can find it here:

 

C:\Users\<USER ACCOUNT WHERE MEDIA BROWESR IS INSTALLED>\AppData\Roaming\MediaBrowser-Server\data\ScheduledTasks

 

Awesome thanks!

[afro 0]

I'm having this problem, I'm trying to update from 3.0.5171.19958 to 3.0.5192.19560 and the same thing is happening, shuts off and doesn't come back on, when I manually start it we have the restart to install prompt. Rinse and repeat...

 

I also cleared out SheduledTasks and that didnt help. Where can I find my update log?

Edited March 27, 2014 by afro

[Luke 42078]

try installing from teh website

[afro 0]

try installing from teh website

Yeah, forgot to mention I tried that too...

[ebr 16177]

Log locations are explained in the "how to report a problem" post.

[Starlionblue 82]

I'm having this problem, I'm trying to update from 3.0.5171.19958 to 3.0.5192.19560 and the same thing is happening, shuts off and doesn't come back on, when I manually start it we have the restart to install prompt. Rinse and repeat...

 

I also cleared out SheduledTasks and that didnt help. Where can I find my update log?

 

Open Windows Explorer and type %appdata% in the address bar, then enter. Go to Roaming. The update logs are in "MediaBrowser-InstallLogs".

[foghat 65]

I imagine you already did this, but If something is locked, did you just try restarting your computer?

[Starlionblue 82]

I imagine you already did this, but If something is locked, did you just try restarting your computer?

 

I didn't because I just reinstalled. Didn't know it was locked until I saw the log afterwards. 

[afro 0]

In the end I just uninstalled-reinstalled, resolved the problem.