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Playback Error, no compatible streams are currently available


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Posted

Hello,

in android mobile app I'm getting an error:

"No compatible streams are currently available. Please try again later or ...."

 

Accessing via a browser is no problem. This issue is new, could be related to the new server version 3.3.1.0.

 

On the android smartphone I was not able to generate a log. Is there a switch somewhere that must be enabled?

 

Server log is attached.

 

Any ideas?

 

Thx,

Frank

server-log-emby-playback-issue.txt

Posted

@@frank84 this looks https related. as a test can you try over plain http? thanks.

Posted

I did just a quick try. Http is working, but Live-TV seems to be laggy even in http.

I will log this tomorrow.

 

Thx

Posted

When did you originally install emby server, roughly?

Posted (edited)

~1.5 years ago, maybe a bit less

 

 

Need to postpone the log to tomorrow...

Edited by frank84
Posted

Well, if you're willing to both uninstall and purge and install using our new install package:

 

https://emby.media/download

 

Then you are likely to see better performance and reliability as we've switched from the mono runtime to the Microsoft .net core runtime.

darkassassin07
Posted

I have noticed this once or twice while streaming music 6-8hrs/day for the 5 days.

 

I installed this emby server 9 days ago.

Win 7 home premium 64bit

Emby server v3.3.1.0

Emby for android v2.9.92

Posted

I have noticed this once or twice while streaming music 6-8hrs/day for the 5 days.

 

I installed this emby server 9 days ago.

Win 7 home premium 64bit

Emby server v3.3.1.0

Emby for android v2.9.92

 

Your issue sounds different. Please see how to report a media playback issue. thanks !

darkassassin07
Posted

Next time I come across it, I'll grab some logs and make a topic for it.

 

What causes that message to show up at all? As far as I know/have found, there is no option for max number of streams.

Posted

Currently it's a generic error message so it could be a number of different things.

Posted (edited)

I just created a log of a http connection (  kEmby-log-http-stream-laggy.txt )

Live TV lags, it takes ages (2 min) to start a stream.

 

Seems that I need to re-install the system, is there an easy way to transfer the settings (e.g. copying a specific folder)?

 

Thx,

Frank

Edited by frank84
Posted

I have same error too. 

is there only way to fix this is a re-install emby server? 

 

I had same error log like this. 

Mono.Btls.MonoBtlsException: Ssl error:10000416:SSL routines:OPENSSL_internal:SSLV3_ALERT_CERTIFICATE_UNKNOWN

Posted

I have same error too. 

is there only way to fix this is a re-install emby server? 

 

I had same error log like this. 

Mono.Btls.MonoBtlsException: Ssl error:10000416:SSL routines:OPENSSL_internal:SSLV3_ALERT_CERTIFICATE_UNKNOWN

 

hi @@sk8383 can you please attach the emby server log? thanks.

Posted

Quick update:

Wanted to reinstall the emby server with the new .net core runtime. I purged the old version and installed the new one as described, first it worked, but after I restored the backup it lagged somehow, plus I realized that the VDR TV plugin is not yet compiled for this new version. I installed it immediately on my productive system, therefore I switched back to the previous installation.

 

Need to try it in a virtual machine first, before switching to my productive system.

Posted

Thanks for the info.

  • 2 weeks later...
Posted (edited)

I'm experiencing this also.

 

It only happens when I connect from remote (over internet)

 

As a quick test, on my phone, I connect to wifi, same lan as the server, play an episode, it direct plays, all good.

 

Then I turn wifi off and switch to lte. Try to play the same file, I get the no compatible stream error.

 

My server is accessible through my own domain name at port 8920. I also use my own ssl cert (letsencrypt) if that makes a difference.

 

Connecting from the web browser works from both home wifi and in lte (but no direct play, it does http streaming)

 

EDIT: I'm using the latest docker image on unraid for the server

Edited by aptalca
Posted

What Android device?

Posted

What Android device?

Galaxy S9

Posted

Ok, please try again with the next release of the app, thanks.

aptalca
Posted

Do you mean the android app? I didn't get an update in a while and see no currently available updates

Posted

Yes, I'm referring to the next release, which is not yet available. Thanks.

Posted (edited)

Sorry, late posting. 

I attached the log file generated now. 

I just modified log to change my domain -> *. 

Thank you.

embylog180506.txt

Edited by sk8383
Posted

Sorry, late posting. 

I attached the log file generated now. 

I just modified log to change my domain -> *. 

Thank you.

 

What android device?

Posted

What android device?

My device is galaxy S8+ and galaxy S6, both has same problem 

Thank you. 

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