Missing Trailers | search for missing metadata helps

[postboy99 4]

Hi,

 

I've been using Emby for some weeks now and discovered an issue with the trailers for movies.

My newly added movies had no trailers button. 

After executing a library scan with "search for missing metadata" all missing trailers reoccur.

 

I don't know if it's normal or not, but is there a way to do that scan automatically(as a task)?

 

 

[ebr 16185]

Hi.  That scan will happen automatically in time.

[postboy99 4]

And in what time and is it possible to change that time?

Some movies have been in library for 6 days and still now trailer.

Edited March 21, 2018 by postboy99

[ebr 16185]

Hi.  Please see: Scheduled tasks to adjust schedules.  But don't get too aggressive with them as those scans can take some time in certain instances.

[postboy99 4]

Hi. 

I don't get what the correct schedule is.

"Scan media Library" is every 3h so can't be the right one. I had to execute manually Library scan with "Scan for missing metadata".

So how can that special scan be added to schedules?

[Happy2Play 9782]

Hi. 

I don't get what the correct schedule is.

"Scan media Library" is every 3h so can't be the right one. I had to execute manually Library scan with "Scan for missing metadata".

So how can that special scan be added to schedules?

 

So is the media coming with existing metadata?  That is the only way I can see Emby not getting the information on the first scan.  More information is needed. 

 

Can you provide the steps in a specific example.

[Luke 42080]

Yea are you saying the trailers are there initially but are getting lost? I don't quite understand the issue. Thanks.

[postboy99 4]

No, I'm saying when a new movie is firstly added to library with all metadata then the trailer button is missing.

Only when I perform a library scan with "Scan for missing metadata" the trailer for the movie is available.

[Luke 42080]

Ok yes this is because we have an operation at the end of the library scan that links the movie with trailers from the trailer channel.

[postboy99 4]

I've tested again today. 

I added 2 movies to my Library (A Bad Moms Christmas + The Snowman -> German Title: Bad Moms 2 + Schneemann).

 

Bad Moms movie has the trailer button and The Snowman doesn't.

I looked into the log and for some reason I can only find The Snowman and not Bad Moms:

 

2018-03-24 10:47:30.764 Info LibraryMonitor: Schneemann (/volume1/Filme/Schneemann (2017) BluRay[1080p@x264][6ch@DTS] [5.0]/Schneemann (2017) BluRay[1080p@x264][6ch@DTS] [5.0].mkv) will be refreshed.
2018-03-24 10:47:30.764 Info LibraryMonitor: Filme (/volume1/Filme) will be refreshed.

 

So can you tell me why and how I am be able to always get the trailers w/o manual scan library for missing metdata?

[Luke 42080]

There see multiple sources for trailers, and some are pulled in via library scan, some from the trailer plugin.

[postboy99 4]

I dont use trailer plugin. 

I just dont get, how the movie that isn't in the log(no library scan?) can have the trailer and the one that was scanned has no trailer.

[Luke 42080]

Try refreshing it from the web app detail screen and see if that brings in a trailer. Without the trailer plugin the only source will be your own local trailer files or moviedb, so you could check there.

[postboy99 4]

Now I'm complete lost.

Today even Bad Moms trailer is gone, I did nothing by myself.

The only thing I found in the log:

 

2018-03-25 16:06:16.733 Info App: Emby.Kodi.SyncQueue: Starting Library Sync...
2018-03-25 16:06:16.733 Info App: Emby.Kodi.SyncQueue: "LIBRARYSYNC" Added 0 items:
2018-03-25 16:06:17.066 Info App: Emby.Kodi.SyncQueue: "LIBRARYSYNC" Removed 0 items:
2018-03-25 16:06:17.066 Info App: Emby.Kodi.SyncQueue: "LIBRARYSYNC" Updated 1 items: 815cd15e36a88c7f9c0af30ad9c1a7c4
2018-03-25 16:06:17.067 Info App: Emby.Kodi.SyncQueue: Finished Library Sync Taking 00:00:00.3337750
2018-03-25 16:06:20.837 Info HttpClient: HttpClientManager POST: https://api.opensubtitles.org/xml-rpc
2018-03-25 16:06:31.720 Info SubtitleManager: Saving subtitles to /var/packages/EmbyServer/target/var/metadata/library/c0/c0cc730cf583a7796a4c2c02b0492622/Bad Moms 2 (2017) BluRay[1080p@x264][6ch@DTS] [6.1].eng.srt
2018-03-25 16:06:32.334 Info HttpClient: HttpClientManager POST: https://api.opensubtitles.org/xml-rpc
2018-03-25 16:06:37.105 Info App: Emby.Kodi.SyncQueue: Starting Library Sync...
2018-03-25 16:06:37.106 Info App: Emby.Kodi.SyncQueue: "LIBRARYSYNC" Added 0 items:
2018-03-25 16:06:37.446 Info App: Emby.Kodi.SyncQueue: "LIBRARYSYNC" Removed 0 items:
2018-03-25 16:06:37.446 Info App: Emby.Kodi.SyncQueue: "LIBRARYSYNC" Updated 1 items: c0cc730cf583a7796a4c2c02b0492622
2018-03-25 16:06:37.447 Info App: Emby.Kodi.SyncQueue: Finished Library Sync Taking 00:00:00.3411490

 

Now I performed a "scan for missing metadata" and both trailers are there.

Only thing I see in log:

2018-03-25 16:05:54.569 Info HttpClient: HttpClientManager POST: https://api.opensubtitles.org/xml-rpc

2018-03-25 16:06:06.839 Info HttpClient: HttpClientManager POST: https://api.opensubtitles.org/xml-rpc
2018-03-25 16:06:11.370 Info SubtitleManager: Saving subtitles to /var/packages/EmbyServer/target/var/metadata/library/81/815cd15e36a88c7f9c0af30ad9c1a7c4/Schneemann (2017) BluRay[1080p@x264][6ch@DTS] [5.0].eng.ssa

2018-03-25 16:06:17.067 Info App: Emby.Kodi.SyncQueue: Finished Library Sync Taking 00:00:00.3337750
2018-03-25 16:06:20.837 Info HttpClient: HttpClientManager POST: https://api.opensubtitles.org/xml-rpc
2018-03-25 16:06:31.720 Info SubtitleManager: Saving subtitles to /var/packages/EmbyServer/target/var/metadata/library/c0/c0cc730cf583a7796a4c2c02b0492622/Bad Moms 2 (2017) BluRay[1080p@x264][6ch@DTS] [6.1].eng.srt

[Luke 42080]

do you have nfo metadata?

[postboy99 4]

Yes.

[Luke 42080]

Then it sounds like something has changed your nfo metadata and removed trailer urls. Then you refresh in Emby and that brings it back, until later something external modifies your nfo again.

[postboy99 4]

Thats odd. Makes sense with the metadata nfo, but I only run Plex and Emby and both should not change the metadata nfo.

And I also can't find any trailer url in the nfo file.

 

But nevertheless I give up and just perform a library scan manually every few days.

 

PS: I uploaded the nfo file.

movie.zip

[Luke 42080]

Do you allow emby to overwrite the nfo? Or do you have that disabled?

[postboy99 4]

Yes,

I allow Emby:

Save image paths within nfo files

and

Enable path substitution

 

Should I disable it?

[Luke 42080]

@@postboy99, you should only enable those things if you want them. Can you try to identify a time frame when this happens, and then attach the server log from that time? That might help us determine the cause. Thanks !