Pankookis 10 Posted March 21, 2018 Posted March 21, 2018 Server 3.3.1.0 App 2.9.92 When I try to play anything with the android app outside my home network, I get a "No compatible streams available..." error. This does not happen when I play from the browser on the same phone. I haven't had this problem before, although it's been a while since I've used Emby outside of the home network. Couldn't find any logs where "How to report a problem.." described it would be so I hope a server log is sufficient. Thanks server-63657235069.txt
ebr 16169 Posted March 21, 2018 Posted March 21, 2018 Looks like there may be an SSL certificate problem. Does it work over plain http?
Pankookis 10 Posted March 21, 2018 Author Posted March 21, 2018 Looks like there may be an SSL certificate problem. Does it work over plain http? Yes, it does work when I unticked the "Require HTTPS for external connections" box. I forgot to mention that I recently restored my phone to factory settings and this is the first time I tried to access my Emby server away from home since then.
Pankookis 10 Posted March 21, 2018 Author Posted March 21, 2018 What device is this? Samsung Galaxy S7 Server is Windows 10
Pankookis 10 Posted March 21, 2018 Author Posted March 21, 2018 What kind of ssl cert? From Let's Encrypt via Certify the Web.
Luke 42077 Posted March 21, 2018 Posted March 21, 2018 Ok, I think we may need to do some ssl configuration with the video player we're using. We'll look into it, thanks. 1
Wakboarder 0 Posted March 21, 2018 Posted March 21, 2018 Hello I am experiencing a similar issue. I have been using SSL from GoDaddy with nginx After upgrading this week. I can access without ssl from roku, android app, webapp (chrome,firefox). I cannot access with ssl from roku, android app. Webapp (chrome,firefox) still works over ssl I can also access from chrome for android, just not the Emby App from the Play store. Thanks for any assistance you can provide. Log.txt
threeway 0 Posted March 22, 2018 Posted March 22, 2018 I'm expierencing the same issue on my QNAP TS-877 while using an SSL Cert from Let's Encrypt - I can connect to the server with my Samsung Galaxy S8+ with the app and browser. - I can stream videos from my playlists over Chromecast to my TV. - It's not possible to play the videos on my Smartphone itself. When I connect to the app without SSL, everything works fine, just not as secure... Logs will follow later
Jdiesel 1431 Posted March 22, 2018 Posted March 22, 2018 Also using a letsencrypt cert and nginx. Having trouble with my Roku client at the moment failing to play over https. Will test with http to see if I can replicate what the other users are experiencing.
Wakboarder 0 Posted March 22, 2018 Posted March 22, 2018 So.. Can I please be schooled on how this works.. not sure if I have compounded two issues I happened to renew my ssl certificate at the same time I upgraded my Emby Version (I know bad idea). I have reverted to a previous snapshot I had of Emby from 2 months ago and expected that version to not get the "no compatible streams error", but it is. Is this same behavior possible out of older versions of Emby? -Wakboarder
Jdiesel 1431 Posted March 23, 2018 Posted March 23, 2018 Just confirmed the reverting back to http fixed all playback issues I was having. Seems to be some major SSL issues with Emby right now. I'm not really sure how I should proceed at this point
Luke 42077 Posted March 23, 2018 Posted March 23, 2018 the android app issue is isolated and limited to just a few device manufacturers. we'll look at it for the next release of the app, thanks. 1
Luke 42077 Posted March 24, 2018 Posted March 24, 2018 Does anyone not use the offline downloading feature? If you don't use the feature then please try this build: https://www.dropbox.com/s/2iwndxa3msr8dn7/MediaBrowser.Mobile-googlearmv7-release.apk?dl=0 If you do use the feature then please just wait without installing this because there are other in-progress changes that will prevent it from working. thanks.
Luticus 13 Posted May 7, 2018 Posted May 7, 2018 Just wanted to add that my wife and I are both seeing this issue on our galaxy note 8 phones with android oreo. I noticed it post the new emby server version upgrade, but it could have been happening sooner as I don't personally watch on my phone all that often. Emby seems to play just fine on all other devices.
Luke 42077 Posted May 9, 2018 Posted May 9, 2018 Just wanted to add that my wife and I are both seeing this issue on our galaxy note 8 phones with android oreo. I noticed it post the new emby server version upgrade, but it could have been happening sooner as I don't personally watch on my phone all that often. Emby seems to play just fine on all other devices. Thanks for the report. Please try again with the next release of the app. Thanks.
yakko 0 Posted June 19, 2018 Posted June 19, 2018 (edited) Thanks for the report. Please try again with the next release of the app. Thanks. I am running on latest version of android Emby app v2.9.92 and Emby Media server v3.4.1.0 on Debian via https using a LetsEncrypt certificate and stream is always failing to start when using the Emby android app. I do not understand why because logging does not complain about failing. When using chrome browser on the same mobile device everything works fine. I am not sure how to continue to make the app work. If required, test accounts are available. Edited June 19, 2018 by yakko
Luke 42077 Posted June 19, 2018 Posted June 19, 2018 We're still working on the next release of the app. Please try again once available. Thanks. 1
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