Server needs reboot after a new TV episode comes in

[TheCaptain 11]

Almost every time a new TV episode is added to my library i have to reboot the server (just MB server, not the computer) in order to open MBC without it crashing. 

 

When i try to open MBC i get the "Invalid Application" error.  If i am already in MBC when the new episode comes in and i navigate to the folder it shows "no episodes found" or something similar. Then if i go back to the EHS screen, MBC will crash. This happens on multiple client computers. A server reboot immediately fixes the problem, until another episode is downloaded..

 

This is only happening with TV episodes, it does not happen when movies come in. 

 

Server:

Windows 8.1

Version 3.0.5188.21314

 

Clients:

Windows 7, Windows 8.1, Windows XP

Version 3.0.140.0

 

Server Log

[ebr 16177]

What theme?

[TheCaptain 11]

Chocolate

 

But i don't believe it is the theme causing the issue since when i go into the dashboard and go to edit metadata and choose that TV series folder i also get an error, something like "Value cannot be null"

Edited March 20, 2014 by TheCaptain

[ebr 16177]

Ultimately there is some sort of resolution or metadata problem with your content, but MBC shouldn't crash because of it.  Can you please use the instructions in how to report a problem and post the windows event log error?  Thx.

[TheCaptain 11]

Can you please use the instructions in how to report a problem and post the windows event log error?  Thx.

 

From the server or the client machine?

 

EDIT: I'm assuming client, but there are no errors in the event log for over 5 months.

 

EDIT 2: I did notice that this did not seem to be happening to a couple of TV series that just came out this year, so i went back and deleted all metadata/images from all my older series and tried to force an error by re-downloading a few episodes. I can't make the error come back manually. I will check later after my system automatically downloads tonight's TV.

Edited March 20, 2014 by TheCaptain

[Daithi 3]

FYI While I didn't experience any crashes, the missing episode issue and workaround of rebooting server sound similar to my problem

Here's another example.

[TheCaptain 11]

FYI While I didn't experience any crashes, the missing episode issue and workaround of rebooting server sound similar to my problem

Here's another example.

 

Yes, that is exactly the same error i got from the Web view. And the same symptoms inside MBC.

 

After removing all old metadata/images yesterday, mine seems to be working fine now. My system downloaded several new episodes last night and everything worked as expected. Hopefully it stays that way.

 

What i did was delete EVERYTHING in each TV series folder, except the video files, then went into the metadata manager and individually refreshed each series.

 

Hope this helps.