Cinema Mode issue

[abescalamis 84]

After the server update, cinema mode doesn't work well, I get this error most of the time and sometimes just hangs and nothing happen.

 

                             "Playback Error"                            

No compatible streams are currently available.

Please try again later or contact your system administrator for details.

 

 

Can you please remove the log file after you guys are done looking at it, thanks!

Log.txt

Edited March 13, 2018 by abescalamis

[Luke 42079]

Hi, did you forget to attach the log file?

[abescalamis 84]

Hi, did you forget to attach the log file?

 

I thought I did, I re-attached it to first post. Thank you Luke.

[Luke 42079]

What time did the problem occur at?

[abescalamis 84]

What time did the problem occur at?

 

This happens all the time when I use the webplayer, kodi for emby and also in the android app, this started right after I updated the server some days ago.

 

I took the time today to try to fix it, and I haven't been able to make a single trailer work

 

I will try uninstalling and re-installing the plugin, I already restarted the server and it didn't work.

 

this is a new log after restarting the server

Log 2.txt

Edited March 13, 2018 by abescalamis

[abescalamis 84]

I believe the problem is related to "ffmpeg", 

 

Update:

 

After doing some testing and looking at the logs I found out that it's not in my end, I will wait for a fix, I bought the premier 2 weeks ago and love that feature hope it gets resolved soon

Edited March 13, 2018 by abescalamis

[Luke 42079]

Hi, actually the reason i was asking you what time the problem occurred is because the logs are on the large side so it would make it easier for me to look through them. Thanks.

[abescalamis 84]

Hi, actually the reason i was asking you what time the problem occurred is because the logs are on the large side so it would make it easier for me to look through them. Thanks.

 

 

I get it now!, check the second log around 2018-03-13 13:33:47.087, its easier in the second log, because is when I was testing and trying to find the problem.

[Luke 42079]

Hi, did this produce an ffmpeg log, and if so, can you attach that too? thanks.

[abescalamis 84]

Hi, did this produce an ffmpeg log, and if so, can you attach that too? thanks.

Yes, it did, I will attach a few

ffmpeg 1.txt

ffmpeg 2.txt

ffmpeg 3.txt

Edited March 14, 2018 by abescalamis

[abescalamis 84]

Any clue about what the issue could be and how I could fix it?

[Luke 42079]

Hi, can you try again and see if it's any different? Thanks.

[abescalamis 84]

Hi, can you try again and see if it's any different? Thanks.

 

 

I just tried it and its the same, I been testing it a lot since yesterday and I was only able to play 2 trailers for the entire day.

 

I been having this issues since I updated on 02/28 to v3.3, but I waited to report it and see if I could fix it but I couldn't, I will be deactivating Cinema mode because is creating more problems than enjoyment because it tries to play the trailer and hangs for a lot of time before I'm able to play a movie.

 

Do you know where I can download the Emby V 3.2. for the synology nas?

Edited March 15, 2018 by abescalamis

[abescalamis 84]

I did what you asked and it downloaded a 7685.ts file of 6.60MB it took 10 seconds.

[Luke 42079]

Sorry, I responded to the wrong thread. I deleted that posting.

[abescalamis 84]

Sorry, I responded to the wrong thread. I deleted that posting.

 

@@Luke, after more testing I realize that the only service working is "New and upcoming in theathers" all the others are not. I went to the playback section and only selected "include trailers from new and upcoming movies" and deactivated the other services meanwhile. its a workaround until you fix it, that is why you will see the timeout in the logs, something change in their website or emby that it cannot reach their site and hangs.

[Luke 42079]

Thanks, we'll do some testing on those others.

[abescalamis 84]

Thanks, we'll do some testing on those others.

 

Were you able to reproduce the problem? I only want to know that if its just me the one with the problem. 

 

Thank you.

[Luke 42079]

Yes, we're looking into it, thanks.

[hayander 0]

Hi, I've been experiencing this issue as well.
 
Like abescalamis, I'm only able to see trailers for new and upcoming in theaters.

 

It seems they come from a different source as I pulled these URL's from the logs (I picked a random trailer in each category):

 

Working New and in theaters: Info HttpClient: GET http://trailers.apple.com/movies/focus_features/7-days-in-entebbe/7-days-in-entebbe-trailer-1_a720p.m4v

Not Working Movie Trailer Archive: Error HttpClient: Connection to http://cdn.movie-list.com/hd/2guns720.mp4 timed out

Not Working Upcoming DVD/Blueray: Error HttpClient: Connection to http://cdn.movie-list.com/hd/amityvilletheawakening720.mp4 timed out

Not Working Upcoming Netflix: Error HttpClient: Connection to http://cdn.movie-list.com/hd/allthewilderness720.mp4 timed out

 

I am also unable to load the files from cdn.movie-list.com in a browser and when I attempt to ping the address I also receive time out errors:

 

C:\Users\hayander>ping cdn.movie-list.com

Pinging cdn.movie-list.com [184.107.190.138] with 32 bytes of data:
Request timed out.
Request timed out.
Request timed out.
Request timed out.

Ping statistics for 184.107.190.138:
    Packets: Sent = 4, Received = 0, Lost = 4 (100% loss),

Is this what has been found in your testing?

 

 

 

[Luke 42079]

Hi, we're looking into it, thanks.

[JimGroot 0]

No compatible streams are currently available. Please try again later or contact your system administrator for details.

 

This is what I am dealing with? What should I do? "No compatible streams are currently available. Please try again later or contact your system administrator for details" 

 

So what is the solution. Just started today.

[Luke 42079]

hi @@JimGroot, can you please attach the emby server log? you can learn how to do that here:

https://emby.media/community/index.php?/topic/739-how-to-report-a-problem/

 

Thanks.