activation stopped working after one month

[clayh 0]

Amazon.com order number: D01-4626529-7437034 Order Total: $4.89

February 7, 2018 purchased

March 6, 2018 stopped working

wont play videos and asks to pay for activation

[ebr 16169]

Hi.  What, exactly did you purchase?

 

Has the Amazon account the device is logged into changed?

[clayh 0]

Emby for FireTV activation

 

no nothing about account has changed in less than a month

[clayh 0]

 

 

Items Ordered

 

Price

 

Unlock Emby for Fire TV [Apps for Android]

 

 

[ebr 16169]

Okay can you please start up the app, try to play something and then go back to the home screen and send the app log?

 

instructions here:  How to Report a Problem

[clayh 0]

ok....guess what .... it works again

did u change anything?

still want log file?

if so where do i find it?

[ebr 16169]

No, we didn't change anything.  The unlock validation is done with the Amazon store directly.  Perhaps there was a problem in that communication.

 

Thanks.