Library not including mkv files

[Loondawg 18]

I'm pretty much a novice with Emby, so this might just be a dumb user error but my Emby installation does not seem to recognize MKV files. If I scan the library, it picks up files in other formats, but does not seem to recognize MKV files.

 

They files will play if I manually browse to the file in windows explorer and click on them. They open in VLC and play perfectly. But these same files never show up in Emby's dashboard library. I do know it is scanning the directory because if there is a mix of MP4 and MKV files in a directory, it will show the MP4 files. I just won't show the MKVs.

 

I searched this forum and found a lot of threads about MKVs not playing or streaming correctly. But I could not find anything about Emby simply skipping them in the library scan.

 

Any ideas of what I should check or how I should go about troubleshooting this? I know I could re-encode these files to MP4 format as a solution, but I would really prefer to keep them in MKV if at all possible.

 

Thanks,

[Senna 368]

Is your movie naming according to this Emby wiki ?

[Loondawg 18]

It does follow the naming conventions. But I've been doing some additional testing and appear to have been wrong in my original problem description.

 

I am starting to believe now that it is not completing the scans. And the "mixed" directories I mentioned earlier probably exist because the MP4s were added earlier than the MKVs. I converted one of the MKVs to MP4 and the converted MP4 does not appear either.

 

Is there a way to confirm if library scans are completing?

Edited February 19, 2018 by Loondawg

[Senna 368]

How many movies are inside your library, because if its a lot, a scan can take quite some time.

 

Just let the library scan finish his job overnight and if its still running the next day with a small library, cancel it and delete the metadata nfo's from that library, from the folder where they are stored and scan that library again.

[Happy2Play 9780]

What is your Library structure?

 

How to Report a Problem

[Loondawg 18]

My library is pretty huge. Tons of music, recorded TV shows, and movies.

 

I started a scan a while ago that shows as still running. However the status bar got to about 60% pretty quickly and has not moved visibly in quite some time.

 

I'll try letting it run overnight to see what happens. I may be wrong, but I am getting the feeling it's failing because I see almost no disk or internet activity, and the processor has been running at a very flat 30% for quite some time now.

[Happy2Play 9780]

The dash to 60+% and appear to hang is normal.  You just have to allow the scan to finish.

[Loondawg 18]

Well, all seems to be good now. Thanks for all the help.

 

Apparently this installation has not been completing scans for a while. And other than possibly rebooting right before doing this scan, I have no idea why this scan completed when others had not. I'll keep any eye on it. But all seems to be good now.

[Luke 42078]

Probably because you had gotten through most of your media in the previous partial scans so there wasn't much left.