Poor image quality while transcoding

[shocker 135]

Hello,

  I have few users with Samsung K and M using the latest available Emby app and they reported poor image quality while transcoding. The image was very degraded to 1 Mbps or less.

  There is no connectivity/networking issue for those guys and by disabling the transcoding I have solved the problem for the moment.

 

Unfortunately I have no logs at this moment, I'm chasing them to test again and capture the log file.

 

The affected K models are (where the fault was seen): K5672 and K6300.

 

@@Luke is this a known issue? If not I'll try to capture the logs and come back with more info.

 

Thanks

[Luke 42077]

Is this the community app? Please attach the information requested in how to report a media playback issue:

 

https://emby.media/community/index.php?/topic/739-how-to-report-a-problem/

 

Thanks.

[shocker 135]

No, official app