kennedy101 0 Posted February 9, 2018 Posted February 9, 2018 When attempting to watch live TV from a FireStick client an error is returned that no tuner is available. I checked tuner status and 2 tuners on the Prime are available (one recording) and both tuners on the Extend are available. No matter if i select an HD channel (prime) or ATSC channel (Extend) the no tuner available error is returned. Usually there is a recording in progress during this time. After waiting for the 1 recording to complete I try again to watch live TV from both the FireStick client and a Chrome browser - both fail to no tuner available. After restarting the emby-server process I can again watch live TV. Is there a regular expression to search for in the logs for more information as to what's happening?
Luke 42078 Posted February 9, 2018 Posted February 9, 2018 hi @@kennedy101 we're sorry to hear about this. can you please attach the complete emby server log, and the ffmpeg log (if there was one)? thanks !
ebr 16182 Posted February 9, 2018 Posted February 9, 2018 Hi. In addition to the above, can you confirm that the message actually says "Unable to tune to channel at this time. There may not be a tuner available"? Thanks.
kennedy101 0 Posted February 9, 2018 Author Posted February 9, 2018 (edited) I did some testing today and was able to reproduce the problem. Here's the sequence of events. 1) Stop emby service and delete all files in /var/lib/emby-server/logs/* 2) Start emby service and confirm I could view live TV from a Chrome browser and ipad. 3) Stopped watching live TV 4) Scheduled two recordings before the program started on the iPad 5) Once recording starting watched live TV from both Chrome and iPad - no issues 6) Recording partially completed and attempt to watch live TV from both iPad and Chrome failed - no error returned on these devices 7) Attempted to watch a previously recorded show and this worked as expected from both devices 8) Scheduled another recording which started and completed as expected - still no Live TV from Guide (this confirms a tuner is available) The issue seems to isolated to watching live TV from the guide. I have PM'd a dropbox link to download a tarball containing the requested log files. Edited February 9, 2018 by kennedy101
ebr 16182 Posted February 9, 2018 Posted February 9, 2018 I did some testing today and was able to reproduce the problem. Here's the sequence of events. 1) Stop emby service and delete all files in /var/lib/emby-server/logs/* 2) Start emby service and confirm I could view live TV from a Chrome browser and ipad. 3) Stopped watching live TV 4) Scheduled two recordings before the program started on the iPad 5) Once recording starting watched live TV from both Chrome and iPad - no issues 6) Recording partially completed and attempt to watch live TV from both iPad and Chrome failed - no error returned on these devices 7) Attempted to watch a previously recorded show and this worked as expected from both devices 8) Scheduled another recording which started and completed as expected - still no Live TV from Guide (this confirms a tuner is available) The issue seems to isolated to watching live TV from the guide. I have PM'd a dropbox link to download a tarball containing the requested log files. Hi. All of this was done on iPad and Chrome, not Fire TV?
kennedy101 0 Posted February 11, 2018 Author Posted February 11, 2018 Correct - the test was done with Chrome browser and an iPad. However, I need to admit that I failed to troubleshoot Layer1. It seemed that all ATSC (low def) channels on the Extend worked great. Only the HD channels on the Prime had issues. I took a look at the Prime cable card validation and it was no longer showing success. The OOB showed "weak" but success and the signal strength was 77%. After removing all unused splices the strength is at 88%. Symbol quality remained 100%. OOB also shows success. I called my cable company tech support today and tried validating/pairing the Prime with no luck. Since i have the Ceton Eth I tried that too. It too failed to validate with my carrier. I noticed while on the call with tech support that my Host ID changed twice. I am thinking I have a bad cablecard at this point. I'll report back Monday or Tuesday after getting a new cablecard. As a network guy I should know better than to blame Layer 7 first and not T/S Layer 1! My apologies to the team. --Justin
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