Cant find Server

[billy24752 0]

Hi
I am having problems with my phone not picking up my server on my PC. I want to watch a movie in my bedroom and cast it to a Chromecast but for some reason my phone can’t pick the server up.
I have restarted Emby Server. As a side note Emby theatre works on my PC and I can play movies fine this way.
I have attached what I hope is the correct logs

Cheers

 

ffmpeg-transcode-b7f1b787-4f4c-480e-8790-97059f56ab78.txt

Edited February 2, 2018 by billy24752

[Luke 42078]

Hi, what do you mean exactly by "can't pick the server up"? You've attached a transcode log from a playback session which seems to suggest you at least made it that far?

[billy24752 0]

What I mean is when I open Emby up on my mobile nothing happens, the circles go around for a bit then a screen comes up stating select server, my server is on the screen I click connect nothing happens, a message comes states, we’re unable top connect to the selected server right now.
The server is working, as I can as previously stated access Emby via MY PC using Emby Theatre

[Luke 42078]

Can you try clicking add server and entering the server address manually?

[billy24752 0]

I did try that and nothing happened

[Luke 42078]

What exactly do you mean by nothing happened? Did you click OK after entering the address?

[billy24752 0]

Been away hence the slow replies.

I click on my server on my phone.

Blue circle swirls around then after a while the error message comes up which I stated above.

[Luke 42078]

Ok, instead of clicking on your server, can you try clicking on "Add Server".

 

You will then be prompted to enter the server ip address. Please try doing that, and then click "Connect".

 

Please let us know if this helps. Thanks !

[billy24752 0]

I tried that, it just came up with the following message “connection failure we’re unable to connect to the selected server right now. Please ensure it is running  and try again”
It is up and running as I can use Emby Theatre with no issues on my PC

[Luke 42078]

Ok,I would suggest checking out our Connection Troubleshooter. Please try the steps listed there and let us know exactly which ones succeed and which ones do not. Thanks !

[billy24752 0]

I have tried all of the suggestions to no avail

[Luke 42078]

Right but can you please do this part:

 

 

 

Please try the steps listed there and let us know exactly which ones succeed and which ones do not

Thanks.