Cannot find the Emby App

[grayfados 2]

Same here.

Waiting for an anwser.

 

LH6000 

Country: Brazil

[Luke 42077]

I heard back from lg. They want you to try again with the wired network connection and if the issue remains, provide me with the wired Mac address. Thanks.

[shocker 135]

I heard back from lg. They want you to try again with the wired network connection and if the issue remains, provide me with the wired Mac address. Thanks.

 

Thanks Luke, I'll check and come back with the feedback. I'm wondering if they understood the problem that the app cannot be found not that we cannot install it Trying to understand the logic for the LAN/WiFi for not finding the app in the store ;-)

[shocker 135]

First feedback:

TV Model: 42LN570S-ZA

Software version: 04.28.17

SDK: 03.05

S/N: 309MADH5T602

MAC: CC:2D:8C:32:60:A2

Widevine: LGTV13CMTK005477115

VSN: 50C2B11E

[Luke 42077]

First feedback:

TV Model: 42LN570S-ZA

Software version: 04.28.17

SDK: 03.05

S/N: 309MADH5T602

MAC: CC:2D:8C:32:60:A2

Widevine: LGTV13CMTK005477115

VSN: 50C2B11E

 

I responded to them with this info,t hanks.

[NearWinter 1]

I didn't think the means in which my TV is accessing the internet would change anything, and having my TV connected via ethernet cable didn't make the app available in the appstore.

 

Mac Address (Wired)

14:C9:13:F0:9F:0A

[JERRY1 17]

Strange i haven't tried it yet, will see what happens

[Luke 42077]

First feedback:

TV Model: 42LN570S-ZA

Software version: 04.28.17

SDK: 03.05

S/N: 309MADH5T602

MAC: CC:2D:8C:32:60:A2

Widevine: LGTV13CMTK005477115

VSN: 50C2B11E

 

 

We have checked the device information you have sent us, and found that it is NetCast platform.

Emby is serviced only on webOS devices. Therefore, it is correct that Emby is unavailable for users using NetCast platform.

Should you wish to service your app on NetCast as well, please submit QA after adding NetCast file.

 

If that's true then I obviously should have checked the model, sorry.

[shocker 135]

Oh my god, apologies I should have check this as well, sorry Luke for that.

I have checked now on LG website all the models that I posted above and this is the status:

 

I'll try to get the feedback for the one with WebOS 3.5. I know that the app is not available for WebOS 4.0, but for v1.x or v2.x the app is available?

 

- LF630V: WebOS 2.0 (by default need to check the current version with the user)

- LJ594V: WebOS 3.5  (by default need to check the current version with the user)

- LH510V: NetCast

- LN570S: No info found on LG website, but I assume it's NetCast based on a review that I've seen on youtube.

[NearWinter 1]

Any update on this? My LG TV is a WebOS device, not netcast and it's still not available (nonexistent) on the LG Content Store. 

[Luke 42077]

Any update on this? My LG TV is a WebOS device, not netcast and it's still not available (nonexistent) on the LG Content Store. 

 

What country?

[NearWinter 1]

United States

[dmfuller 0]

I have the same problem with an LG 32LH604V with WebOS in the UK

 

Could this be the same problem Screenplay had with not being available on TV's with an app resolution of  720p? This was the case even when the TV itself was 1080p.

Edited February 24, 2018 by dmfuller

[Luke 42077]

Any update on this? My LG TV is a WebOS device, not netcast and it's still not available (nonexistent) on the LG Content Store. 

I've sent LG an inquiry.

[JERRY1 17]

ok luke just got around to connecting mine by wire, still no emby app in the store

[Luke 42077]

Any update on this? My LG TV is a WebOS device, not netcast and it's still not available (nonexistent) on the LG Content Store. 

 

Is it a 720p model?

[NearWinter 1]

No I just got it a few months ago, it's a Full HD 1080p Smart LED TV

Edited February 26, 2018 by NearWinter

[Luke 42077]

Ok i may have mistakenly used shocker's LJ594V model number. can you please supply model number, mac address, and country all in one posting? thanks.

 

For those with 720p models, it looks like we do need to opt into supporting these so that will require a new update to the app. thanks.

[NearWinter 1]

TV Information

[LG] webOS TV LJ5500

Model: 49LJ5500-UA

MAC Address (Wired): 14:C9:13:F0:9F:0A

Country: United States

 

Additional Information

S/N: 703RMVB5G463

Software Version: 04.70.21

webOS TV Version: 3.7.1-5740701 (dreadlocks2-drto)

Widevine: LGTV17CMSD000254326

Edited February 26, 2018 by NearWinter

[Yotengrit 1]

I still have the same problem since november.

 

Emby app is visible in Smart World, but it says its incompatible.

 

Model: LH630V

Software version: 05.30.01

Country: Hungary

[JERRY1 17]

TV Information

[LG] webOS TV UJ6300

Model: 43 UJ6300-UA

MAC Address (Wired): 78:5D:C8:03:9C:D0

Country: United States

 

Additional Information

S/N: 801MXCRMA083

Software Version: 04.70.20

webOS TV Version: 3.7.0-57207 (dreadlocks2-drto)

 

Will have to get my sis info also

Edited February 27, 2018 by JERRY1

[Luke 42077]

I sent them NearWinter's info. That looks like an obvious one so hopefully their reply will answer it for all of you. Thanks.

[shocker 135]

Got the info for the LJ594V

 

Model: 43LJ594V-ZA

S/N: 712MAVD9A175

WebOS: 3.7.0-57406 (dreadlocks2-drto)

Ethernet MAC address: 78:5D:C8:14:3C:89

Country: Romania

 

Checked with the cable and the app is not in the LG app store.

[Luke 42077]

Is that a 1080p model?

[shocker 135]

Is that a 1080p model?

 

I don't own that TV but checking this model on the LG website I can see on the technical specs this: FHD: 1920*1080 

Is there any other specific thing that I need to look after?

 

Source: http://www.lg.com/uk/tvs/lg-43LJ594V -> Tech Specs